Tech Support Lead Milano

Tech Support Lead
Milano
Lombardia, Milano

Job Description

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class.

More than 30, 000 global employees rely on our team to support the systems and tools integral to NielsenIQ's success.

We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.

As a Tech Support Lead you'll be part of a team of smart, highly skilled technologists who are passionate about providing front-line support to customers and individuals on our platforms.

Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai.

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.

**What you'll do

- Responsible for overseeing global operations for our end-to-end workstation technology support for a large group of staff across all geographies.

- You will be supporting level 2 workstation operations regional leads and technicians in our end user computer services group

- Monitors team performance to ensure it aligns with service levels and end user expectations

- Leverages established tools to monitor SLA (Service Level Agreement) performance and end user satisfaction

- Ensures all teams are managing and tracking all technology equipment via an established asset management tracking platform

- Manages the performance of the team and implements improvement plans where identified

- Responsible for leading and driving improvements in the overall support model

- Engages with other teams and end users to identify issues and determine/implement solutions

- Responsible for managing procedures and ensuring teams are educated and compliant in following them

**We're looking for people who have

- 7+ in relevant workstation operations or engineering field

- 5+ in leadership role

- Ability to manage large teams and manage multiple priorities

- Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business

- Minimum B. S.

degree in Computer Science, Computer Engineering or related field

- Good profesional **English Level is required** for this role

Additional Information

**About NielsenIQ

NielsenIQ is committed to hiring and retaining a diverse workforce.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.