Tech Support Senior Engineer Gallarate

Tech Support Senior Engineer
Gallarate
Lombardia, Gallarate

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Tech Support Senior Engineer (Gallarate, Hybrid) The Tech Support Senior Engineer at AVEVA employs a combination of solution, systems, network communications, and application-specific software skills to help customers maintain the reliability and performance of their systems and address any potential technical problems. Role and Responsibilities: Assist Application Engineers with site-specific difficulties during new site commissioning as well as system upgrades and expansions. Work closely with our global team to manage customer relationships and satisfaction. Research, identify, develop, and recommend corrective measures to address technical and application issues identified in the field or in-house. Participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, providing test scenarios and typical use-cases, and occasionally participating in product development and testing. Resolve technical problems from end customers, application engineers, and engineering teams. Identify and qualify product and solution failures and assist engineering in understanding and resolving them. Case tracking by entering cases in our Customer Relationship Management tool. Research and document technical problems and solutions using our Knowledge Base. Design, plan, research, evaluate, and test complex systems used to monitor and/or control electrical equipment and systems. Skills and Qualifications: Engineering degree in Electrical, Power Systems, or Computer Science, or equivalent. Experience in software, hardware, networking, database, and/or system troubleshooting, diagnosis, and problem-solving. Power and/or electrical systems knowledge. Computer knowledge, particularly relating to server, network, and operating system installation and configuration. Positive attitude, enthusiastic, self-motivated, and customer-focused. People-person and team player, enjoying the cross-functional interaction required for this position. Quick learner with an inquiring mind. Strong written and oral communication skills. Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers, account managers, and sales personnel. Ability to occasionally travel to various customer sites in the region and worldwide. SQL Database querying and programming experience. C#, HTML5 coding experience. Manufacturing Execution System experience. Understanding of SCADA and HMI standards. On-site or remote advanced technical support experience. Knowledge of AVEVA Wonderware products. Understanding of control systems and PLC. Controls or transformer protection experience. J-18808-Ljbffr