Techincal Support Assistant Torino

Techincal Support Assistant
Torino
Piemonte, Torino

Requisition ID: 23834

Job Location(s):

Torino, IT

Reporting to the Application Manager, the Technical Support Assistance acts as liaison between Customers in Italy, Greece, Israel, Cipro, and Danfoss Field System Engineer (FSE) daily.

**Responsibilities**:

- Provide effective, proactive, and professional service to the Customers.

- Cooperate actively with all FSE to properly support the customer, providing all the technical information required (manual, datasheet, drawings, certificate, others) to efficiently manage the requirements.

- Take contact with the worldwide factories and dedicated technical support (product Manager) for the last and updated information available to the market.

- Create the complaints and manage technical support by recording the claims in a data base.

- Management of product return (after sales) to the factories for analysis/ inspection.

**Background & Skills**:

- You have preferably a bachelor's degree within the commercial area or a certificated experience within customer service.

- Minimum 2 years of experience of customer service in front office with preferable management of technical product or similar.

- You have SAP experience in customer service environment or similar.

It is a plus the knowledge of other systems like SalesForce.

- Fluent Italian language and English is required.

- On time reaction to the customer requests, effective communication both oral and written, flexibility approach with good capability to work in team and under pressure.

- Sufficient knowledge of Office package completes the profile.

**Danfoss - Engineering Tomorrow**:

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow.

No transformation has ever been started without a group of passionate, dedicated and empowered people.

We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business.

To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are.

It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset 'action speaks louder than words', we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.