Technical Account Manager Milano

Technical Account Manager
Milano
Lombardia, Milano

The Technical Account Manager is a multi-faceted position that requires both technical skills and excellent business sense and stakeholder engagement skills.

It will involve the provision of advice and guidance to large organizations across Europe during their integration with viva.com, as well as the provision of feedback to internal product owners on new features and products.

The position will also involve preparing and delivering internal training for the sales team about products and integration matters and working closely with the sales team and core developers, operations personnel, and product owners.

Why viva.com? Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionizes omnichannel payments acceptance, offers card issuing, loans and deposit accounts.

Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services.

To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner innovators in the software and hardware space.

Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com's value proposition.

Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Responsibilities Engage and build relationships with the IT (Information Technology) stakeholders and technical teams of key merchant clients. Review business requirements from clients and our merchant success team to identify and gather all technical requirements, implementation scope and any additional project demands that require development. Work together with the internal Success Managers and Payment Solutions Architects, to service key client project opportunities from project inception to project delivery. Advise on the various integrations based on individual client business needs, ensuring clients make the most of Viva.com technology and product capabilities. Provide customers with technical guidance during the implementation phase. Provide technical guidance and coordinate client/vendor technical teams during integrations (i. e. , Smart Checkout, Cloud Rest Api, ECR etc.

). Perform or coordinate testing on staging environment to ensure a verified pre-go live integration. Post-GO live support and assistance related to the implementation in scope, coordinating any specialized client training. Work with Customer Service, QA (Quality Assurance), Product, and Technology teams to reproduce and help resolve critical bugs/issues. Facilitate pilot testing and organize internal training regarding new products' launch, integration methods, plugins etc. Provide feedback to internal product owners regarding potential new products or improvements to existing features. Maintain the documentation on internal and public (developers' portal) repositories. Track and follow up any pending tickets about new features/functionality implementation. Requirements 2-3 years' experience in the payments industry. Customer focus with proven soft skills in dealing with clients' IT stakeholders. Proven and significant capability of managing software integration projects. Solid technical background within software and front-end development. Deep knowledge in the integration of e-commerce solutions and plugins and/or ECR POS/ ECR Point of Sales Systems, Accounting Systems and unattended payment systems is considered as a plus. Hold in-depth knowledge of REST APIs and Postman (or similar). Possess concise, accurate written and verbal communication skills to engage in commercial and technical conversations, including CTO, COO and CFO level. Sound commercial acumen. A robust, proactive approach to problem-solving. Inquisitive, able to question and understand the eCommerce platform. Attention to detail. Ability to analyse, investigate and test in a demo environment. Excellent problem-solving skills, with ability to analyse and solve problems using technology. Additional European language(s) would be considered a plus. Excellent written and verbal communication in Italian and English.

Additional languages will be a plus. Nice to have eCommerce plugins such as WooCommerce, Shopify, Magento and PrestaShop.

#J-18808-Ljbffr