Technical Account Manager Milano

Technical Account Manager
Milano
Lombardia, Milano

Summary The Technical Account Manager (TAM) is tasked with managing a selected portfolio of customers, providing expert advisory services, and fostering proactive relationships.

Job Description In this role, maintaining regular contact with customers and continuously monitoring their health is crucial.

The TAM will guide customers through onboarding to ensure they achieve full value and understanding of ESET's products or services, serving as the primary point of contact throughout the customer's relationship.

The TAM must possess a comprehensive understanding of customers' solutions, providing basic troubleshooting and advisory services.

Driving product adoption, internal collaboration to mitigate renewal risk, and advocating for customer needs are essential responsibilities.

Moreover, if customers demonstrate interest in upgrading to a higher tier of product or service or express a desire for early renewal, the TAM refers them to the Sales Department and works together to provide a seamless experience to the customer.

Functional Responsibilities and Duties Manage a portfolio of selected customers, guide customers through onboarding, and provide expert advisory services.

Present the service to the customer and ensure that their expectations align with the service's scope.

Complete the initial assessment forms with customers.

Ensure customer satisfaction with the service.

Update the customer on the progress of unresolved technical support cases or reported detections/incidents.

Organize and lead periodic calls with customers.

Proactively inform customers about new releases, EOL updates, and other relevant information.

Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

Education: Master's degree (completed IT-related education or equivalent qualification) Experience: Years of work experience: 4 Knowledge: Theoretical and practical knowledge in the IT environment Understanding of operating systems (Windows, macOS, Linux), network architecture, and application software High analytical skills and structured way of working Language: Italian, English B2 Communication: Very good verbal and written communication Benefits Health & Well-being Injury insurance English course Hours for doctor's appointment/medical examination Family Marriage allowance Childbirth allowance Office Refreshments in the office (fruit, coffee, etc. )

Meal vouchers Birthday cake Teambuilding activities Christmas event or dinner Smart working and flexible working hours Relaxation room, free parking, shower Other Loyalty program Christmas present Equipment to work from home Primary Location: Milan

Additional Locations: Time Type: Full time

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