Technical Account Manager, Emea Bardi

Technical Account Manager, Emea
Bardi
Emilia Romagna, Bardi

InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale.

Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge.

InfluxData is a remote-first company with a globally distributed workforce.

For more information, visit www.influxdata.com.

The ideal Technical Account Manager (TAM) prioritizes their customer success, communicates exceptionally well, acts professionally and strives to exceed expectations.

They enjoy building relationships, collaborate effectively with others and can quickly learn new technologies.

As a trusted advisor, the TAM will demonstrate a strong track record in customer success by effectively communicating with partners and leveraging extensive knowledge of the InfluxData platform to provide solutions that meet customers' needs.

They will forge strong relationships with customers and account teams, develop a deep technical understanding of InfluxData implementations and share best practices to provide proactive services.

In the event of significant incidents, the TAM will act as the primary point of contact, taking ownership of the customer expectations and communication throughout the resolution process.

What you'll be doing Proactively working with customers, taking ownership of their success and ensuring full adoption of the InfluxData PlatformAdvocating for customer needs and priorities with peers in engineering and support teamsDeveloping a deep understanding of the customer's technical landscape to identify new use cases, drive product utilization and highlight upsell opportunitiesGuiding customers through the adoption of new features or transitions, ensuring smooth implementationIdentifying and escalating risks that could potentially lead to customer dissatisfactionSupporting customers through various channels and hosting recurring technical sessions to review tactical and strategic objectives related to InfluxDB and customers use casesWhat we're looking for Minimum of 2 years of customer-facing experience in one or more of the following roles: post sales engineering, professional services, solution architecture, or technical account managementExcellent English communication skills, both written and verbal, with a team-focused and collaborative mindsetExperience with programming languages and a desire to learn new technologiesExperience with databases, verticalisation, containerisation, and cloud platformsAble to succeed in a fully remote environmentComfortable with occasional travel to customer locations across EuropeBonus points if you have. . . InfluxDB or related time series data experienceObservability and/or IoT and/or Industry 4. 0 experienceExperience working for a software/ISV with awareness of metrics such as renewal retentionProficiency in another language such as Dutch, German, French or ItalianExperience creating new processes relating to technical customer successInterview Information: Our interview process begins remotely.

Interviews are typically conducted via Zoom.

To ensure every candidate can participate, please let us know if you are unable to access Zoom.

Some roles may require an in-person meeting with a team member as part of the final stage.

We offer fantastic benefits for full time employees; in the US these include: Medical/dental/vision insurance with 100% coverage for employees and dependentsCompany contribution to your FSAFlexible Time Off - take the time you needLife Insurance, short and long term disability insurance401(k)Wellness programsAnnual professional development budgetFinancial planning and legal adviceOur Core Values Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful.

We hire and live by these core values:

We value each otherWe get stuff doneWe believe humility drives learningWe embrace failureWe are committed to open sourceVisit our careers page to learn more about working at InfluxData. InfluxData is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other categories protected by applicable law.

To view our Know Your Rights Poster click HERE To view our CCPA policies click HERE If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability.

You can request reasonable accommodations by reaching out to the recruiting team by emailing ******.

InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website, job board or directly to employees.

InfluxData will not pay fees to any third-party agency, headhunter or company that does not have a signed agreement for this position in place.

Beware of job scams and fraudulent offers!

Our recruiters use @influxdata.com email addresses exclusively.

We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank accounts or social security numbers.

If you have been contacted by someone claiming to be from InfluxData from a different domain about a job offer, please report it as potential job fraud to law enforcement and to ******. Compensation Range: £120K - £150K

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