Technical Account Manager It Broadcast Media Milano

Technical Account Manager It Broadcast Media
Milano
Lombardia, Milano

What you will love about Dalet and why you should be working here

Dalet empowers media-rich organizations to transform their production and distribution workflows - accelerating media operations, maximizing collaboration and creating higher value from content.

As a leading media technology and service provider with over three decades of innovation, our software solutions enable greater control, enhanced visibility and increased productivity for content professionals and storytellers around the globe.

Leading organizations such as Fox Networks Group, Arsenal Football Club, MediaCorp, Audi, and the BBC trust Dalet to support their daily content operations.

Your story, infinite possibilities

**Top Reasons to Join Us?

- Revolutionize a big industry in a dynamic, fast-growing, yet mature, company

- Benefit from great career opportunities around the world

- Make the most of a truly collaborative environment with supportive leadership

- Workwith cutting edge technologies (AI, Cloud, CyberSecurity)

- Collaborate with talented and passionate "Daletians"

- Enjoy a fun working environment

As the preferred technical point of contact, the Technical Account Manager is a trusted business advisor to key customers providing valuable guidance and optimization of their Dalet solution for smooth operations.

By maintaining a long-term relationship and behaving as a customer advocate, the Technical Account Manager develops the customers' satisfaction and gains their confidence for successful support contract renewals, expansions and recurrent business.

**What you'll be doing

- Provide technical support for customers to support post-sales processes

- Manage SLA delivery

- Interface between the customers and internal departments, incl.

Regional Support Centres, Technical Expertise Centre, Projects, R&D, Product Management teams

- Perform regular customers visits & on site reviews

- Develop preventative maintenance, including maintenance plan and heath checks

- Decide and implement corrective action plans when necessary, being accountable for the fulfilment of the service level and issues resolution

- Monitor and report on product usage and performance

- Analyse and anticipate customers' needs and suggest proactively upgrades or additional features to meet their requirements

**What you'll we need to be successful

- Proven work experience as a Technical Account Manager or Project Manager or Technical lead

- Customer Success mindset

- Solid technical background with hands on experience in the broadcast industry, media workflows, news, sports

- Ability to understand customers' needs and suggest solutions

- Excellent verbal and written communication skills.

Italian & English compulsory

- Strong analytical and problem-solving skills

- BSc degree or above in Computer Science or relevant field

Dalet is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.