Technical Account Manager - Modernmt Lazio

Technical Account Manager - Modernmt
Roma
Lazio, Lazio

We are looking for a qualified Technical account manager to join the ModernMT team, overseeing and addressing our customers' technical needs.

You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

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As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience.

You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.

**Responsibilities**:

- Provide technical support for customers to support pre-sales and post-sales processes

- Address all product-related queries on time

- Train customers to use products effectively

- Provide developers with customers' feedback to help identify potential new features or products

- Report on product performance

- Identify solutions to reduce support costs

- Analyze customers' needs and suggest upgrades or additional features to meet their requirements

- Liaise with the sales department to win new business and increase sales

- Establish best practices

- Keep track of sales performance metrics

**Requirements**:

- Proven work experience as a Technical account manager

- Excellent knowledge of English and (preferably) another language

- Solid technical background with hands on experience in digital technologies

- Familiarity with software and front-end development

- An ability to gasp customers' needs and suggest timely solutions

- Excellent verbal and written communication skills

- Strong analytical and problem-solving skills

**Company overview**:

Translated is widely recognized as the most innovative web-based translation company.

We have received numerous awards for innovation and technology thanks to the cutting-edge technology we develop.

One of our main products is ModernMT, an adaptive Machine Translation AI based solution.

ModernMT is a new MT software that consolidates the current state-of-the-art of artificial intelligence into a single and easy-to-use product.

We give professional translators and translation agencies access to a machine translation technology that adapts to the context in real-time and is capable of learning from - and evolving through - interaction with users, with the final aim of increasing MT-output utility for the user in a real professional environment.

We are a startup working in an innovative international environment, focused on providing always the best technology to our users.

We aim to be the next big thing in the translation industry and the de facto standard for machine translation.

- "State of the domain-adaptive machine translation" by Inten. to

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