Technical Account Manager (Tam) Milano, Italy Bardi

Technical Account Manager (Tam) Milano, Italy
Bardi
Emilia Romagna, Bardi

Technical Account Manager (TAM) Milano, ItalyEUR 30. 000 - 50. 000

7 giorni fa

At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies, and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth.

This is a remote position, so you'll be working remotely while occasionally getting together with your team for office visits, events, or offsites.

What you'll doThe Solution Architect/Technical Account Manager will work with customers to help them get the most out of their Zuora investments and drive the engagement team towards an optimal solution. You will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products.

Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day-to-day work driving success at our most critical customers.

WHAT YOU'LL ACHIEVEConduct requirements gathering, gap analysis, testing and support sessions with customers. Work directly with Zuora Product Engineers on customer use cases and feedback. Create, review and understand data/object models documentation. Create, review and understand process flows and architecture diagrams. Help maintain the overall customer health and be focused on the technical health of the customer. Establish and maintain system configuration, architectures and an overall runbook for each of your customers. Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices. Document requirements and user stories and review them with the customer for sign-off. Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations. Provide guidance and updated best practices to customers using quarterly roadmaps and new features. Follow up with customers to ensure delivered work meets original requirements and approved designs. Review with the customer new or updated solutions, ensuring the customer is satisfied with the work performed. Develop and deliver custom customer solution-specific training materials. Support the customer with regularly scheduled calls to answer functional and technical questions. WHAT YOU'LL NEED TO BE SUCCESSFULAt least 3-5 years of enterprise-level experience delivering moderate to complex Revenue and Finance solutions. At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company. 3-5 years of enterprise-level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus. Code experience such as SQL, PLSQL or another programming language. Object-oriented framework experience. Ability to review API documentation and assist customers in determining how best to use APIs and troubleshoot API integrations. Ability to review Zuora workflows and assist customers in troubleshooting these workflows. Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it. Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation. Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger. Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid-paced implementation environment. Experience managing tasks on multiple projects simultaneously. Location & Work ArrangementsOrganizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive WorkplaceAt Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Let's do this. You're unique and we're on a journey – so let's embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

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