Technical After-Sales Automotive (German Language) Lazio

Technical After-Sales Automotive (German Language)
Roma
Lazio, Lazio

Professional Solutions, an Adecco Group company, is looking for two highly qualified and motivated professionals to join our client's team.

This is a fantastic opportunity to work in the automotive industry and contribute to the success of a leading company.

Technical After-Sales Automotive (German Language) The candidate will be responsible for maintaining the quality and service standards of the technical support team in claims processing.

Activities: - Management and analysis of technical support tickets (1st level help desk).

- Support in the implementation of practices to improve the operational efficiency of processes.

- Review of warranty claims.

- Ongoing interface with dealers in the field and remotely.

- Creation and review of monthly reports.

- Creation and management of team performance and process reports.

Requirements: - Previous experience in the automotive/motorcycle industry.

-Mandatory knowledge of German language (at least B2).

- Knowledge of automotive components (related to engine; injections; electrical components).

- Knowledge of technical documentation.

- Good knowledge of the English language.

What we offer: -Retribution and placement will be evaluated according to the actual skills of the resource, offering a contract commensurate with experience.

-Working tools.

Place of work: smart working