Technical Application Specialist (Tas) Venezia

Technical Application Specialist (Tas)
Venezia
Veneto, Venezia

Social network you want to login/join with:Technical Application Specialist (TAS), Metropolitan City of TurinClient:AbbottLocation:Metropolitan City of Turin, ItalyJob Category:OtherEU work permit required:YesJob Reference:e8d454f12623Job Views:3Posted:06. 03. 2025Expiry Date:20. 04. 2025Job Description:Provide first and second level remote support to internal and external customers and on-site in customer laboratories with a focus on the Europe, Middle East and Africa (EMEA) area.

Serve as technical expert for Molecular Diagnostics (MDx) assays, applications and systems to ensure proper product integration and troubleshooting in customer laboratories. Develop and conduct application training for MDx products to internal and external customers and setting the standards of MDx knowledge transfer and ensuring a high level of expertise inside and outside the company.

Support local Sales and Marketing organizations by providing demonstrations of MDx systems and applications in customer laboratory and during congresses or user group meetings. Form the communication link between worldwide technical organizations in MDx facilitating an effective and fast flow of critical information. The continuous direct customer contact and the responsibility for solving application or assay related customer complaints, strongly influences the MDx image by the level of customer satisfaction.

This contributes to the continuous improvement of MDx products and services. Major ResponsibilitiesPre-Sales responsibilities:Provide technical product demonstrations to customers for instrument, assay and applicationsAssist local Sales and Marketing representatives by providing technical details and input prior, during or after Sales calls (tender support)Support User Group Meetings, congresses and exhibitions by providing product demos, presentations and additional activities as requiredTender support for technical aspects of instrumentation and assays. Post-Sales responsibilities:Provide customer support to MDx customers via chat, email, telephone and on-siteTechnical Support:Ensure compliance to MDx's quality and regulatory system, by accurately capturing and documenting complaints and inquiries in MDx's Call Management Systems.

As well as meeting timelines and closure goals for complaint registration and investigation per operating procedures and as defined by Quality Assurance and Service/Support ManagementServe as an expert for MDx assays, applications and systems and provide first and second level support to MDx internal and external customersInvestigate error conditions, diagnose probable/root causes and provide troubleshooting solutions remotely or at customer sitesManage escalated issues and coordinate all required activities to resolve customer complaints and meet customer expectations and timelineEscalate system or assay imminent failures to the next level of support and provide relevant data describing failure conditions and requests for enhancements to aid problem solving and continuous improvement of MDx products and servicesTraining:Develop training concepts for MDx products, assays, applications and system operation and deliver training to internal and external customersDeliver training to customers on-site or at Abbott facilitiesOrganization Support:Form the link between technical organizations in MDx and other stakeholders in MDx and Abbott globally to facilitate an effective flow of informationPrepare technical product launches, introduce and track performance of new assays and systems in customer laboratoriesBuild links with the sales team and develop an understanding of Sales activities and recognize opportunities that can be fed back. Support Marketing and local commercial organizations by providing demos of MDx products and systems to customers. Participate in technical conference calls and Support Meetings and provide input upon request. EducationScientific degree or High School Diploma in Molecular Biology, Biochemistry or related subject.

Alternatively equivalent experience in a laboratory environment with focus on molecular diagnostics systems and assays.

Preferably experience as Product Specialist, Support Specialist or a related function in Molecular Diagnostic Industry. BackgroundKnowledge:A deep understanding of common molecular biological techniques, required for the support of highly technical product portfolio of MDxA good understanding of Nucleic Acid Extraction, Polymerase Chain Reaction (PCR), Fluorescence In-situ Hybridization (FISH)Analytical Skills: Essential for effective solving of complex failure conditionsCommunication Skills: As part of the TAS role it is essential to build and maintain relationship to internal and external customers and to facilitate effective problem solving over the phoneListening Skill: Capability to listen, identify and focus on customer needs to create and maintain highest level of customer satisfactionTraining and Presentation Skills: Required for effective demonstration or training of internal and external customers on use and application of MDx productsLanguages: Fluency in English, Italian and either French or Portuguese will be beneficial #J-18808-Ljbffr