Technical Assistance Team Leader Fiorano Modenese

Technical Assistance Team Leader
Fiorano Modenese
Emilia Romagna, Fiorano Modenese

About the Company

System Ceramics, headquartered in Fiorano Modenese, Italy, is an international leader in the development of process systems for the ceramics industry.

System Ceramics has rejuvenated ceramic production, revolutionizing the entire sector by introducing new industrial standards concerning pressing, decoration, sorting and quality control, enhancing the line also with solutions for storage, palletizing and handling.

System Ceramics is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia has operating units in 36 countries, a turnover of about 2. 015 million euros and over 8, 000 employees.

**About the Role

We are seeking a highly qualified and experienced professional to join our team as a Technical Assistance Team Leader in the field of Industrial Automation. In this key role, you will be responsible for leading and managing a small team of technical support specialists, ensuring exceptional customer service and technical assistance to our clients.

Main responsibilities will be:

- Lead and manage a small team of technical support representatives, providing guidance, support, and training as necessary.

- Manage the machine installation, start-up phase and testing.

- Address and resolve complex technical issues faced by customers, ensuring timely and satisfactory resolution.

- Collaborate with cross-functional teams to identify, troubleshoot, and resolve technical issues.

- Continuously monitor and evaluate customer satisfaction metrics and identify areas for improvement.

- Develop and implement best practices and standard operating procedures to enhance team efficiency and customer experience.

- Foster a positive and collaborative work environment, promoting teamwork and professional growth within the team.

**What You Need to Be Successful

- Minimum of 5 years of experience in technical assistance or customer service roles in the field of ceramic, pharmaceuticals, food processing, filling or similar

- Technical degree or equivalent qualification or degree in mechanical engineering, chemistry or a related technical field.

- Excellent problem-solving skills, with the ability to address complex technical issues and find effective solutions.

- Strong leadership and team management skills, with a track record of successfully leading and developing teams.

- Good communication and interpersonal skills, with the ability to effectively interact with customers, internal teams, and stakeholders.

- Proven ability to work under pressure and meet tight deadlines without compromising quality.

- Good knowledge of Written and Spoken English

Job Reference: CGS11169