Technical Business Manager Lazio

Technical Business Manager
Roma
Lazio, Lazio

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

Your work will have a real-world impact, and you'll be supported in achieving your career goals.

**Location/Division Specific Information

The pharmaceutical manufacturing plant in Ferentino (80km from Rome), with more than 900 employees, is specialized in commercial contract manufacturing of injectable drugs, both liquid and lyophilized formulations, with an increasing focus on biologics.

**How will you make an impact?

You will be part of the Technical Business Management team as a Technical Business Manager to develop and manage the business relationship with commercial clients; you will make the difference to reach an understanding of the client's organization and business needs, in order to maximize client service and satisfaction in the overall best interest of the Thermo Fisher Scientific company.

The Technical Business Manager is technically proficient with respect to client and business requirements and identifies solutions aligned with these requirements.

The Technical Business Manager builds a strong foundational business relationship with (key) business accounts to generate business growth through identifying and developing business opportunities, partnering with Sales, and the successful completing of Technology Transfers.

The Technical Business Manager serves as the liaison between Pharmaceutical Development Services (PDS) and Drug Product Services (DPS) management to oversee the introduction of new products from the PDS pipeline.

**What will you do?

- Acts as the internal client advocate and leader of the business at the site, balancing and driving both the client's and Patheon's requirements and priorities.

- Develops and manages the business relationship with existing accounts, through understanding the client's organization and business needs in addition to understanding the Patheon network perspective related to the client's business to ensure the overall approach is client versus site-centric.

- Identifies the decision structure related to product supply and third party manufacturing, and develops an understanding of execution and implementation of supply agreements while ensuring the business framework (forecasts, order horizon, communications, etc. )

is optimized.

- Ensures that expected service levels are being provided and that required planning and technical information is being exchanged appropriately between organizations, through the coordination of information flow, with regard to client's requirements.

- Leads engagement of the Voice of Customer (VOC) program, develops action plans and manages escalation process.

- Ensures resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting Patheon interests and image.

- Facilitates regular and ad hoc teleconferences and Business Review meetings.

- Ensures client and Patheon are operating in compliance with MSA (Manufacturing Supply Agreement).

**How will you get here?

Education

- University Degree in Science, Finance and/or Business required

- Masters of Business Administration (MBA) degree desired

Experience

- Minimum 5 years' experience in the Pharmaceutical Industry

- Successful track record in account management, sales or marketing - experienced in developing long-term business relationships

Knowledge, Skills, Abilities

- Hands-on experience in the pharmaceutical/chemical industry and CMO manufacturing processes;

- Proven experience in account management and in a customer-facing role

- Analytical skills, Business-oriented, Client-oriented, excellent relationships skills at all levels;

- Fluent in English (speaking, reading, writing) and Italian

- Ability to work well independently and in a team-based environment

At Thermo Fisher Scientific, each one of our 70, 000 extraordinary minds has a unique story to tell.

Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.