Technical Customer Success Manager (Freelance Lazio

Technical Customer Success Manager (Freelance
Roma
Lazio, Lazio

Company Overview

**Who we are looking for?

**Responsibilities

- Act as the primary point of contact for our clients and contractors related to their assignment

- Build and maintain strong relationships with clients, understanding their business needs and scale our services

- Ensuring the clients satisfaction with our teams development services

- Organize and moderate monthly customer feedback sessions, addressing the ups and downs in the collaboration to keep the team collaboration on a high-performing level

- Assist HR and Training in the recruitment, onboarding and training process

- Mediate Project related and individual problems in the teams to improve collaboration and personal wellbeing of our developers on the project

- Setup communication structures with clients on Slack, MS Teams or similar to ensure effective communication and collaboration

- Continuously monitor and analyze customer satisfaction metrics and implement improvement strategies as needed

- Stay up-to-date with the latest industry trends and best practices in customer success management and software development

**Role & Career requirements

- Bachelor's Degree or higher in Computer Science or related field

- Minimum of 2 years of experience in Customer Success Management

- Minimum 3 years experience as a Software Developer

- Minimum of 5 years of Professional Experience

- Excellent communication and interpersonal skills, with the ability to build strong personal relationships

- Strong problem-solving skills and ability to think creatively to find solutions

- Ability to work independently and as part of a team in a fast-paced environment

- Experience in the hiring decision making process

- Experience in the Staff Augmentation environment is a plus

- Strong coding knowledge in at least one programming language

**Key Skills

- Excellent and persuasive communication skills

- Sociable and empathic to build strong interpersonal relationships

- Strong leadership, problem-solving and decision-making skills

- Good business acumen to grow business with our clients

- Strong Project Management skills

- Generalist talent for cross-functional collaboration

- Flexibility and adaptability in a fast-paced environment

**Benefits

- Embrace a true remote working lifestyle and enjoy a non-linear work day that aligns with your productivity and personal life balance

- Be a part of a rapidly scaling business and market, and play a crucial role in driving the company's success

- Work with the latest and most innovative tools and systems in a fully digital business environment

- Take ownership of your role with a high degree of accountability and responsibility

- Continuously develop and grow coaching, training, and self-development, with half-yearly performance reviews focusing on both fair compensation and personal and professional development opportunities

- Experience working in a cutting-edge SAAS system environment, staying ahead of industry trends and advancements

- Enjoy a performance-based compensation package, including a retainer and bonus plan tied to your generated leads and the success of your team