Technical Customer Support Engineer (Remote) Venezia

Technical Customer Support Engineer (Remote)
Venezia
Veneto, Venezia

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world.

We are seeking a Technical Support Engineer to join our global Support Engineering team.

We hope to find you ready to take on a large variety of tasks related to our customers locally in EMEA as well as more regionally across North America and APJ.

This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video.

You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.

This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base. What you will be doing:Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetingsDevelop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and trainingWork closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customersAssist with mentoring, training, and sharing your knowledge with colleagues, users, and customersAnd of course:You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse.

Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phoneYou will build strong, trusted relationships with colleagues, customers, and partnersWhat you bring along:Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systemsPrevious technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems EngineerBe present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environmentStrong written and verbal English communication skills and the ability to work fully remote with reliable connectivityA mindset of teamwork, global engagement, empathy, and solving challenging problemsA sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planetThe ability to build trusted relationships with colleagues, customers, and partnersYou are self-driven, curious, and eager to continuously learn and growBonus points:Experience with ClickHouseExperience with OSS and open-source technologies, as a user, community member, or contributorExperience with Azure, GCP or AWSExperience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others #J-18808-Ljbffr