Technical Customer Support - Italian - Zoetermeer
As an Application Specialist, you are the "go-to person" for providing technical assistance related to hardware, Cloud-based solutions, and PC software. You respond to incoming technical queries and address system/user issues in a timely and professional manner. Understanding and identifying bugs as well as customer feature requirements is essential. You work closely with our developers and engineers, troubleshooting customer problems while demonstrating strong follow-up and follow-through skills.
You have a methodical approach, strong communication skills, and thrive in an entrepreneurial environment. Finding opportunities for further improvement is second nature to you.
You will work closely with Application Specialist colleagues and Customer Success Agents within the team, as well as with Sales and Software Engineers. You report to the Customer Success Manager.
Responsibilities/TasksAnswering complex technical queries from potential and existing customers, resellers, distributors, etc. , and facilitating transfer of calls where necessary/applicable. Providing installation, implementation, and usage assistance, as well as an onboarding service. Assisting Customer Success Agents with live technical queries. Identifying and documenting irregular system behaviors to developers/engineers (bug reports, etc. ). Identifying and documenting feature requests to developers/engineers to improve current and new products. Assisting other departments in matters of product usage, technical queries from external partners, training, etc. Participating in internal training and training of new staff members. Aiding in company-wide tasks and projects (such as translations, investigations, etc. ). Evaluating and processing customer feedback for proactive enhancements or additions to our current assortment. Contributing to the general success of the company by engaging in improvements. Requirements You have a near-native level of Italian and preferably German too, business fluent English; additional language skills are a plus. HBO level of education; bachelor's degree level preferred. Strong interpersonal, relationship-building skills, and a customer-centric attitude. Technical, analytical mindset with strong IT skills and attention to detail. Experience in customer service/B2B sales and a proactive, independent working style. Eagerness to learn about company products and their specifications. What's in it for you Market-related salary. 10% annual bonus. Hybrid working model. WFH daily allowance. Transport. 25 vacation days per annum.
#J-18808-Ljbffr
Diventa il primo a rispondere a un'offerta di lavoro!
-
Perché cercare un lavoro con PostiVacanti.it?
Ogni giorno nuove offerte di lavoro È possibile scegliere tra un'ampia gamma di lavori: il nostro obiettivo è quello di offrire la più ampia selezione possibile Ricevi nuove offerte via e-mail Essere i primi a rispondere alle nuove offerte di lavoro Tutte le offerte di lavoro in un unico posto (da datori di lavoro, agenzie e altri portali) Tutti i servizi per le persone in cerca di lavoro sono gratuiti Vi aiuteremo a trovare un nuovo lavoro