Technical Customer Support Specialist Pomezia

Technical Customer Support Specialist
Pomezia
Lazio, Pomezia

Technical Customer Support Specialist**:

**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

**:

We are looking for a Technical Customer Support Specialist to join our Electrification Business, located in Vittuone or Santa Palomba.

You will deploy and foster a Quality Culture within local ABB, by ensuring the resolution of customer issues and representing the Voice of the Customer to exceed customer expectations while ensuring sustainable operations.

All aspects will be managed in line with ABB Group/Division/BU guidance.

**This position reports to**:

Quality Manager

**Your responsibilities**:

- Coordinate and ensure the resolution of customer issues related by coordinating with sales, operations, supply chain management and other internal and/or external teams.

- Deploy and accommodate a Quality Culture within local ABB by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations.

- Ensure a positive customer experience throughout the entire process.

- Prepare and analyze regular statistics using available tools and collecting relevant customer quality information.

- Develop, implement and maintain customer support processes.

- Assist in the implementation of effective internal controls to verify that processes will meet customer and stakeholder requirements.

- Represent the Customer's voice in local teams and challenge teams with feedback on customer experience and input into decisions.

- Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.

- Deliver effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.

Monitor the status of complaints and ensure that inquiries are resolved.

- Provide assistance in any necessary escalation and ensure a positive customer experience by giving them regular updates and clarification.

- Observe the overall process and trends across inquiries and identify improvement areas.

**Your background**:

- Degree in Electric/Electronic or Management engineering.

- A previous experience in managing customers will be a plus.

- Fluent English, both written and spoken.

- Availability to travel when required.

- Sales attitude and good problem solving skills.

**More about us**: