Technical Service Coordinator Bardi

Technical Service Coordinator
Bardi
Emilia Romagna, Bardi

Siemens Energy is looking for a Technical Customer Service Coordinator for the Electrification Automation Digitalization (EAD) Solutions Business Unit located in Milan. Our customers are Shipbuilders and their service teams, Yacht/Vessels Captains, chief engineers, Papermills, and other productive industries in which our solutions are installed. You will join a dynamic and growing Service Team, playing a crucial role in ensuring high-quality services to our customers efficiently, optimally, and proactively. How You'll Make an Impact Provide technical support to service personnel and clients to resolve complex technical issues and ensure systems operate correctly. Coordinate and lead the team of technicians, ensuring that maintenance and service activities are carried out efficiently and professionally. Plan preventive and corrective maintenance activities to ensure the optimal functioning of the solution, prioritizing requests based on contractual agreements or opportunities in collaboration with the Project and Service team. Handle resources, including materials, tools, and suppliers, necessary to perform service activities efficiently and in compliance with safety standards. Establish and manage relationships with clients, ensuring their needs are met and timely, high-quality solutions are provided. Provide ongoing training and support to service personnel to ensure they stay up to date with new technologies and maintenance methodologies. Implement KPIs and customer satisfaction metrics in cooperation with service management and EAD targets. What You Bring High school education in industrial automation or a degree in engineering automation and control, or an equivalent combination of education and experience. Commissioning and service background for at least 4-5 years in relevant fields is required. Knowledge of variable frequency drives and synchronous and asynchronous motors, including commissioning and service activities. Fluency in Italian and English, both spoken and written. Additional EU languages are highly appreciated. Driver's license: B. Control systems theory applicable to an inland DC Grid and electro-technical fundamentals related to low voltage distribution grids. Ability to work in a multidisciplinary and diverse team, including colleagues from other countries. Customer orientation, with a strong ability to multitask and prioritize work. Strong analytical skills to identify methods and ideas for improvements. About the Team Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key, and demand for green H2 and derivative fuels will rise. We enable the decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90 countries while ensuring our climate is protected. With more than 94, 000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Enjoy stable permanent employment in a company with a long history in innovation and technology. Flexibility: a trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer, and smartphone; wi-fi connection reimbursement. Collaborate with experienced experts in an international environment. Opportunities to work on a variety of innovative projects. Seize individual development and training opportunities, from job-specific to soft skills. Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options. Never stop growing: plenty of opportunities for continuous and individual learning journeys. J-18808-Ljbffr