Technical Service Engineer (M/F/D) Bardi

Technical Service Engineer (M/F/D)
Bardi
Emilia Romagna, Bardi

Join our team as a Technical Service Engineer! In this dynamic role, you'll be responsible for installing, repairing, calibrating, and validating instruments both in-house and at customer sites. You'll handle customer requests, resolve technical issues, manage general inquiries, and communicate effectively with internal teams, suppliers, customers, and sales representatives. As a key liaison, you'll drive sales growth and ensure customer satisfaction in every transaction, while also assisting the sales team in identifying 'solution selling' opportunities. The geographical area of competence is Central and Northern Italy.

What we are looking for: Education: High Technical / Professional School Qualification plus significant experience in a fast-paced, customer-focused environment where there is a solution-based selling approach. IT Skills: Demonstrates ability to effectively utilize technology platforms including CRM Tools. Languages: Native Italian. Fluency in English highly desirable. Soft Skills: Outstanding interpersonal skills with the ability to comfortably interact with various client (local & Export)/supplier types (e. g. technical, end user, and economic buyers). Other experience: Deep technical & electronic knowledge. Experience working with the following: Autoclaves, Scales, Centrifuges, Colony counters, Microscopes, Blenders, Media preparators, Water purifiers. How you will thrive and make an impact: Provide higher technical support. Increase competitive advantage and drive customer satisfaction by building trust and developing relationships. Help to meet customer needs and provide qualified technical service, solutions, installation qualification, operation qualification, performance qualification. Develop proactive solutions to create opportunities for selling Avantor's portfolio of products and services. Follow up with internal teams, suppliers, and customers on any outstanding issues. Proactively interact with field sales and sales representatives (CSR). Provide high-level quality service to enable sales growth. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

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