Technical Service Specialist, Hvst Ne

Technical Service Specialist, Hvst
Ne
Liguria, Ne

Select how often (in days) to receive an alert: Technical Service Specialist, Hvst Date:  May 20, 2024 Location:  Breganze, IT Workplace Type:  Hybrid/Remote Do you want to help solve the world's most pressing challenges?

Feeding the world's growing population and slowing climate change are two of the world's greatest challenges.

AGCO is a part of the solution!

Join us to make your contribution.

The Technical Service Specialist is responsible for the dissemination of accurate and prompt service direction to AGCO field service inquiries via telephone, and the web for assigned AGCO products, Large and Small Square Balers.

Responsibilities include troubleshooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, on site visit, dealer service training (supplemental assistance only), and warranty claim review (supplemental assistance only).

Your Impact Responsible for processing inquiries in Salesforce related to product failure diagnostics, performance, reliability, product features, service administration, product training, and warranty acting as technical expert.

In case of need, perform customer visit, to increase customer satisfaction and data collection for issue identification.

Assist Product Performance Specialist Team to identify product issues while maintaining or improving product performance, reliability, quality and customer satisfaction.

Act as Author solutions or service information (Knowledge Objects/ Service Bulletin)into a technical information database (Tech Connect) from technical questions and answers entered in the contact management system.

Assist Technical Service Training organization to identify service training needs at AGCO dealerships or distributors or Train the Trainer.

Your Experience and Qualifications A comprehensive technical knowledge of agricultural harvesting products and of mechanical/electrical system; knowledge of Large and Small Square Balers  will be considered a large plus  Knowledge of service/parts management methods, g ood knowledge of mechanized agriculture and land preparation techniques; good understanding of the farm machinery dealer network Good interpersonal skills and c ommercial awareness Travel availability (up to 20% of the working days) Attractive, fair remuneration including participation in our bonus scheme Balance of work, family and free time due to flexible working time and the possibility of remote work Private health insurance"Metasalute" with partial coverage of some medical expenses Welfare platform "TreCuori" Canteen with meal allowance We value inclusion and recognize the innovation a diverse workforce delivers to our farmers.

Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Your Workplace We value inclusion and recognize the innovation a diverse workforce delivers to our farmers.

Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Job Segment: Database, Electrical, Agricultural, Field Service, Technology, Engineering, Agriculture, Manufacturing AGCO is a global leader in the design, manufacture and distribution of agricultural equipment.

Through well-known brands, including Fendt, GSI, Massey Ferguson, Precision Planting and Valtra, AGCO Corporation delivers farmer-focused solutions to sustainably feed our world through a full line of tractors, combine harvesters, hay and forage equipment, seeding and tillage implements, grain storage and protein production systems, as well as replacement parts. Copyright 2024 AGCO Corporation.

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