Technical Service Specialist Lombardia
Primary Objective of Position: The Technical Service Specialist plays a critical role in ensuring the smooth operation of our products.
They are responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), and providing backup first-line level one service.
Additionally, they assist with instrument installations and deinstallations.
Major Accountabilities: First-Line Service: Respond promptly to customer service requests, addressing issues that require less than 4 hours of labor time.
Planned Maintenance: Schedule and perform planned/predictive maintenance (PM/PdM) activities to keep our systems running optimally.
Hardware and Software Updates: Document and execute TSBs related to hardware and software upgrades.
Installation and Deinstallation: Assist with instrument installations and deinstallations as needed.
Performance Metrics: Success in this role is measured by customer satisfaction scores (NPS), achievement of service key performance indicators, and district-level economic growth and profitability.
Travel: This is a field based position in LOMBARDIA.
Education: - Proven experience.
- A degree in medical, electrical, mechanical, biology, or biomedical technology is preferred.
- Fluent Italian and intermediate English level.
Background: - Proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, particularly lab staff.
- Technical expertise related to the product line.
- Strong communication skills.
- Ability to identify and drive issue resolution.
- Proficiency in analytical tools and software.
- Good computer skills.
Impact of Position: The Technical Service Specialist directly contributes to the reliability and performance of our products by performing planned maintenance, upgrades, and service tasks.
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