Technical Service Support Parma

Technical Service Support
Parma
Emilia Romagna, Parma

Technical Service Support**:

**Job information**:

**Reference number**:

JR-0017940

**Job function**:

Service

**Position type**:

Full time

**Site**:

Parma

Via Angelo Maria da Erba Edoari 29/A, 43123 Parma PR

**Your responsibilities and tasks**:

- Guarantees 2nd and 3rd level technical assistance towards the local Service organization

- Provides technical support for installation and commissioning on complex systems to support the local GEA Service or to end customers where there is no GEA organization in place.

- Provides guidelines, new operating standards and Service procedures to local Service teams to ensure the best possible technical service to end customers

- Operates as the only entry point for technical claims and complaints, monitors requests for technical assistance and initiates corrective actions through tickets from CRM (C4C).

- Proposes technical solutions to problems that emerged during the life cycle of the machines.

- Performs feasibility studies to respond to requests for modifications and retrofits of the installed base.

- Proposes, plans and performs technical training for those who work in the Service organization in collaboration with the GEA Learning Center.

- Provides First level basic and advanced mechanical services for already installed machines in Italy and abroad

**Your profile and qualifications**:

- Basic knowledge of industrial electrical engineering is also appreciated.

Instruction required: Secondary School Diploma in Mechanical Engineering or similar Compulsory languages: English (written and spoken)

- High technical and communication skills to interact with other departments (Technical Office, Spare Parts, etc.

)

- Knowledge of SAP tool is also appreciated.

- Availability for travel (mainly abroad) with a duration up to 10 continuous days and for approximately 50% of the annual working hours.