Technical Service Team Leader Milano

Technical Service Team Leader
Milano
Lombardia, Milano

Elopak was founded in Norway in 1957 and is a leading, global supplier of sustainable packaging and filling equipment.

We produce cartons for beverages such as milk and juice, as well non-food liquids for instance detergent and soap.

The iconic Pure-Pak® carton is a natural choice and aims to leave the customer product unchanged and the world unharmed.

The pack of 2, 600 people around the world is guided by our vision; "Chosen by people, packaged by nature".

Reflecting the company promises of _Empower_, _Unite _and _Accelerate_, our people make sustainable packaging real with tangible impact on end-user consumption.

Across borders, we are united in providing a natural and convenient alternative to plastic bottles.

Technical Service Team Leader

Elopak has a fantastic opportunity for an experienced Team leader/Senior Field Service Engineer to join one of the most reputable and environmentally friendly companies within the packaging industry.

We are looking for a Team Leader to join the Technical Service team due to expansion of our business.

This position is intended to support mainly customers across Italy.

**Role & Responsibilities**:

The team leader position is a combined position of a hands on FSE (field service engineer) and small team management.

The approximate allocated time is 50% team leadership and 50% hands on FSE activities.

50% Team leader

- Main customer interface for all technical services activities e. g.

equipment maintenance, upgrades, troubleshooting, claims, maintenance contracts, kit/machine installations etc.

- Prepare, deliver & negotiate quotations towards customers for all technical services activities securing healthy profitability for the business.

- Responsible to achieve local Parts & Service budget

- Pro - Active customer approach for selling Parts and services.

- Request quotations to our central engineering team EQSS

- Lead and manage a team of 3-5 FSEs in all stages of employee experience securing highest safety standards.

E. g.

Hiring, onboarding, training and development, manage objectives and performance, delegate activities, motivate, recognition, coordinate vacations, extra time, etc.

- Overall responsible for the Elopak System (Blanks-Machine-Caps) at MU level

50% Field Service Engineer

- Plan, inspect and execute preventive maintenance programs (PMP) for our state-of-the-art filling equipment with the aim to keep high levels of production efficiency.

- Installation, maintenance, troubleshooting, kit installations etc.

of filling machines and auxiliary equipment.

- Maintain, verify and monitor the filling equipment's, spare part stocks, and personal assigned equipment (computer, tools, working clothes ) in optimal conditions.

- Assure highest quality standards.

- Daily report of activities.

Prepare spare parts warranty reports following company procedures.

- Prepare technical reports.

- Respect and follow all Safety and Health rules during the work, including all customer internal rules and procedures.

- Support claims efficiency trials and audits.

- Recommend changes and modifications in working procedures.

- Basic Technical support for operators and other customer personnel, including production support.

- Inform about strategic relevant issues, customer requests, and any other deviation over standards

**Knowledge, skills and experience

- Education in mechanical or electronic background

- Experience in food industry performing similar tasks is desirable

- English fluency

- Available to travel within Italy from Monday to Friday.

Supporting other countries can be expected to a less extent

- Normal working time from Monday to Friday

- Organizational skills and attention to details

- General PC user skills office, as an example MS Office, MS Outlook

Apply

Application due

- Not set

Workplace

- Milan