Technical Services Manager Milano

Technical Services Manager
Milano
Lombardia, Milano

Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Title**:Technical Services Manager**: **Business Unit: Protein Diagnostics (PDX), Italy**: **Location/Division Specific Information** The Binding Site Group, a part of Thermo Fisher Scientific, is a global leader in specialty diagnostics, provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders.

**Discover Impactful Work**: **A day in the Life**: - Ensure timely and effective delivery of technical support, maintenance, upgrade and repair services for our installed base.

- Coordinate the installation planning for our in vitro diagnostics systems in customer labs.

- Build and maintain positive relationships with customers - understanding their needs and addressing these promptly and expertly.

- Support the team, leading efforts to diagnose and troubleshoot technical issues, providing solutions that meet customer requirements.

- Provide support for public tenders and other revenue-generating activities, providing technical expertise.

- Reporting: Prepare and reports on field service activities, proactively monitor and act on key performance metrics.

- Manage local inventory levels of spare parts and consumables - Collaborate closely with key partners across the business, including Global Services, Sales and Marketing, Quality Assurance, and Logistics.

- Implement and maintain quality procedures to ensure compliance with regulatory standards and company policies **Keys to Success**: **Education** - Bachelor's degree in a relevant field (e. g. , biomedical engineering, clinical laboratory science) **Experience** - Strong technical knowledge of in vitro diagnostics equipment - Experience in project management, including planning, scheduling, and resource prioritization is desirable **Knowledge, Skills, Abilities** - Proven track record of leading field-based service teams - Excellent communication and interpersonal skills - Strong technical proficiency, problem-solving and decision-making abilities - Fluency in Italian and English - written and verbal.

**Physical Requirements / Work Environment** - Ideally based in Lombardi with ability to travel to customer sites (up to 30%) **Benefits** We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.

Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.

We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!