Technical Services Manager Milano

Technical Services Manager
Milano
Lombardia, Milano

Work Schedule

Standard (Mon-Fri)

**Environmental Conditions

Office

**Job Title**:Technical Services Manager**:

**Business Unit: Protein Diagnostics (PDX), Italy**:

**Location/Division Specific Information

The Binding Site Group, a part of Thermo Fisher Scientific, is a global leader in specialty diagnostics, provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders.

**Discover Impactful Work**:

**A day in the Life**:

- Ensure timely and effective delivery of technical support, maintenance, upgrade and repair services for our installed base.

- Coordinate the installation planning for our in vitro diagnostics systems in customer labs.

- Build and maintain positive relationships with customers - understanding their needs and addressing these promptly and expertly.

- Support the team, leading efforts to diagnose and troubleshoot technical issues, providing solutions that meet customer requirements.

- Provide support for public tenders and other revenue-generating activities, providing technical expertise.

- Reporting: Prepare and reports on field service activities, proactively monitor and act on key performance metrics.

- Manage local inventory levels of spare parts and consumables

- Collaborate closely with key partners across the business, including Global Services, Sales and Marketing, Quality Assurance, and Logistics.

- Implement and maintain quality procedures to ensure compliance with regulatory standards and company policies

**Keys to Success**:

**Education

- Bachelor's degree in a relevant field (e. g. , biomedical engineering, clinical laboratory science)

**Experience

- Strong technical knowledge of in vitro diagnostics equipment

- Experience in project management, including planning, scheduling, and resource prioritization is desirable

**Knowledge, Skills, Abilities

- Proven track record of leading field-based service teams

- Excellent communication and interpersonal skills

- Strong technical proficiency, problem-solving and decision-making abilities

- Fluency in Italian and English - written and verbal.

**Physical Requirements / Work Environment

- Ideally based in Lombardi with ability to travel to customer sites (up to 30%)

**Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!