Technical Specialist Vicenza

Technical Specialist
Vicenza
Veneto, Vicenza

TECHNICIAN - POSTSALESWHAT YOU WANT TO KNOW €28000 - €35, 000 RALFull-time permanent contractNorth Vicenza, ItalyOpportunity to work in a successful AM companyROLE DETAILS This person will be responsible for providing remote and on-site support to customers, resolving issues related to computer systems, electronics, hardware, and product performance.

Acting as the first point of contact for technical assistance, the technician manages customer enquiries via email, chat, or phone, ensuring swift and effective problem resolution.

By addressing concerns promptly, the role directly contributes to maintaining high levels of customer satisfaction. Customer interactions are tracked using a dedicated Customer Relationship Management (CRM) system, ensuring transparency and continuity in support. Ability to work effectively in a team and multitask in a fast-paced environment. Availability for travel within Italy and internationally. Ability to interpret electrical diagrams and mechanical exploded views. ESSENTIAL EXPERIENCE Technical background with 3+ years of proven experience in troubleshooting and installations. Electro-mechanical experience and fault findingStrong computer skills and familiarity with CRM tools. Competence in conducting equipment startup and customer training sessions. Customer-focused approach with excellent communication skills. QUALIFICATIONS Diploma/degree in mechanics, mechatronics, or related fields. Proficiency in both English & Italian (spoken and written). Must be okay with travel up to 30%