Technical Specialist- Floorwalker Lazio

Technical Specialist- Floorwalker
Roma
Lazio, Lazio

When you are part of a $10 Bn company that's been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.

Started in 1999, HCL in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list.

Here is an opportunity is to be part of **HCL Technologies**.

- Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.

- Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management.

- Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.

- Collaborate with other IT support teams to escalate and resolve more complex issues.

- Maintain accurate records of support activities and resolutions in a ServiceNow.

- Keep up-to-date with Microsoft Intune features, updates, and best practices.

- Proficient in Windows operating systems.

- Strong analytical and problem-solving skills.

- Excellent communication and collaboration skills.

- Ability to work collaboratively in a team environment.

- Relevant certifications (e. g. , Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

- Local language is required

Pay: €60, 000. 00 - €70, 000. 00 per year