Technical Support Administrator Bardi

Technical Support Administrator
Bardi
Emilia Romagna, Bardi

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale.

Join our colleagues in bringing our Mission to life - To enable our customers to make the world healthier, cleaner and safer.

We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.

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**Our work in specialty diagnostics - from providing diagnostic assays and instruments to clinical monitoring across disease stages - improves the diagnosis and management of blood cancers and immune system disorders.

Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on - now and in the future.

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**Protein Diagnostic**:

Discover Impactful Work:

**The Technical Support Administrator (TSA) represents first level of customer support for receiving their complaints and forwarding to the specialized technician supports.

In addition, this position includes support in following Technical Dept.

activities: installation, deinstallation, work requests handling, company management system update and collaboration with Marketing and Quality Dept.

for every item correlated to our products.

A day in the Life:

Continuative customer support holding the line of Technical assistance from Monday to Friday (8:00 -17:00)

Office based to handle colleagues request coming from field.

Keys to Success:

**Education**:

- High school diploma or equivalent required.

**Experience**:

- **Requires 2+ years' experience with service and/or CE-IVD medical devices or in a Hospital laboratory.

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- **Comfortable in team working

- Working with demanding customers and understands the importance of customer relations.

- **Multidisciplinary trouble shooting skills.

**Preferentially: experience with analytical equipment (instruments, software, hardware) such as laboratory instruments and /or medical devices.

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**Knowledge, Skills, Abilities**:

- Almost B2 level of English language

- Handling and opening cases during installation and uninstallation

- Service contract

- Warranty case

- Programming customer training courses (Chronoprogram)

- Submission of user documentation (IFU and data sheets)

- SUPER END USER OPTILITE (reference for the Italian subsidiary for the OPT)

- Planning /planning of extraordinary interventions

- Planning / planning of ordinary interventions

- Management of customer complaints from the receipt of the report to the attribution of the report to the FSA FSE

- Logistical planning of meetings

- Travel booking

- Monthly monitoring workorder

Our Mission is to enable our customers to make the world healthier, cleaner and safer.

Watch as our colleagues explain 5 reasons to work with us.

As one team of 100, 000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory with Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Accessibility/Disability Access**: