Technical Support Engineer Milano

Technical Support Engineer
Milano
Lombardia, Milano

Infosys BPM is a leading international digital services and consulting company.

We support companies in 46 countries.

While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

Responsibilities: Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.

Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.

Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.

Performance Monitoring : Monitor and address performance-related issues.

User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users.

Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements.

Collaboration : Collaborate closely with colleagues specializing in different areas (e. g. , database administration, network support), vendors, and third-party support providers.

Required skills: Prior experience in a customer-focused end-user support role is valuable.

This could include roles like

Help Desk Technician ,

Desktop Support Specialist , or similar positions.

Customer-Focused Support:

Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.

Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).

Microsoft Product Knowledge : Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.

Seniority level

Mid-Senior level Employment type

Full-time Job function

Other Industries

IT Services and IT Consulting

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