Technical Support Engineer Lazio

Technical Support Engineer
Roma
Lazio, Lazio

About the Company CHC Navigation Europe – the official branch of CHCNAV, located in Budapest, Hungary - represents and distributes CHCNAV products and solutions in Europe.

CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more.

CHC Navigation Europe is looking for a highly motivated and outstanding Technical Support Engineer for our fast-growing business to join our European team.

As Technical Support Engineer will lead technical processes, and tools to deliver an amazing technical support experience for CHCNAV partners, distributors and clients!

We need your strong passion for a five-star technical support experience.

In this role you will have tremendous influence and impact because our partners are our best asset to grow business, and a solid technical support experience is essential to build trust and reliability.

Responsibilities In? this role, ? your primary ? responsibility will be ? to ensure our partners and enterprise customers are successfully trained to demonstrate, install, and flawlessly use CHCNAV products and solutions.

As a technical? ? support? ? engineer, you? are? ? also? ? responsible? ? for? ? answering? any ? technical questions? , issues and requests.

In? ? many ? cases, ? ? this? ? job also? ? requires? ? traveling? ? to? ? business? ? partner? ? locations? ? or? ? customer? ? sites? for training or demo purposes. ? ? Finally, this? ? includes? ? but? ? is? ? not? ? limited? ? to the following critical? competencies: Provide? ? fast? ? and? ? efficient? ? customer? ? service? ? to? ? business? ? partners, ? ? dealers? , and? enterprise customers Ensure successful onboarding of new partners, reseller and customers from both a hardware and software perspective Support sales colleagues with the technical details as a technical expert Arrange on-site tests, demos or trainings Develop and manage the relationship with resellers and partners, being accountable for their updates and technical requests to improve their experience and retention Perform problem analysis resulting in resolution of product-related problems, including the follow-up, testing, troubleshooting, and the identification of bugs and enhancements Work closely with CHCNAV Shanghai headquarter to discuss technical issues, requirements, developments.

Also keep the HQ informed by regular reports, and get the latest news from them.

Approach different European GNSS related agencies and institutes for possible cooperation, certificates, technical documentations or licenses, permissions.

Be up-to-date with the latest GNSS related technologies and competitors Build and update training materials and how-to user guides Work well in a team environment that spans across different time zones Qualifications Bachelor or master's degree in engineering, preferably in Surveying or GNSS Required Skills Experience in technical customer? ? service? /support Possesses? ? strong? ? communication? ? skills, ? ? both? ? verbal? ? and? ? written? Proficient? ? in? ? presenting? ? and? ? public? ? speaking? , ? ? including? ? technical? ? training? ? and demonstrations? Experience? ? with? ? Microsoft? ? applications? ? &? ? comfortable? ? learning? ? new? ? computer? ? applications Possess? ? strong? ? problem? -solving? ? skills? Excellent analytical skills combined with impeccable business judgment Friendly but professional presence to build trust in our partners Reliable and responsible personality to keep the trust Fluent in English and Italian Travel? ? Requirements There? ? are? ? some? ? travels? ? required? ? in? ? this? ? role? ? ? -? ? including? ? travel? ? to? ? a business? ? partner? ? or? ? customer? ? locations, ? ? trade? ? shows, ? ? visit? ? strategic? ? accounts, ? ? other regional? ? trips? ? to? ? support CHCNAV European team What can we give you in return?

A job at a successful global company in Hungary looking after the European operation of CHCNAV, where you can learn from the best Serious professional challenges A secure and well-paid job Cutting-edge infrastructure The opportunity to contribute to the build the future of CHCNAV in Europe A youthful, proactive team The opportunity of working abroad and visiting our Shanghai, Nanjing, Wuhan offices