Technical Support Engineer Milano

Technical Support Engineer
Milano
Lombardia, Milano

Infosys BPM is a leading international digital services and consulting company.

We support companies in 46 countries.

While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

Responsibilities: Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions. Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices. Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software. Performance Monitoring: Monitor and address performance-related issues. User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users. Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements. Collaboration: Collaborate closely with colleagues specializing in different areas (e. g. , database administration, network support), vendors, and third-party support providers. Required skills: Prior experience in a customer-focused end-user support role is valuable.

This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions. Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support. Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs). Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products. Seniority levelMid-Senior level

Employment typeFull-time

Job functionOther

IndustriesIT Services and IT Consulting

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