Technical Support Manager Faenza

Technical Support Manager
Faenza
Emilia Romagna, Faenza

Creating Peace of Mind by Pioneering Safety and Security

- At Allegion, we help keep the people you know and love safe and secure where they live, work and visit.

With more than 30 brands, 12, 000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and _beyond.

Additionally, _ in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. _

Manage, overview and coordinate the Technical Support team to support pre/after sales activities and supply technical support to Customers, Technical Centers and Sales remotely and on the field.

Main Tasks and Responsibilities

- Human resources management: direct responsibility of the Technical Support Team and responsibility of the Technical Centers work.

- Technical Support Service costs/revenues reporting.

Responsibility of the economics management.

- Follow a complete project from the order to the customer hand hover and coordinates and controls CISA Technical Centers.

- Train the CISA Technical Centers about CISA products configuration, installation and customers management.

- Provide technical solutions, how to interact with the customers and best practices to Technical Support teams.

- Support, with the Technical Support Team, the Sales teams by provide the devices list, to better match the customer requirements.

**Required Skills**:

- Have the ability to support and coordinate technicians.

- Be able to properly deal with customers and adapt to different situations and customer requirements, proposing the best solution.

- Willingness to travel at short notice mainly in Italy, but also abroad.

- Skills in assertive communication and open mind and behavior in stress situations.

- High level electronic and informatic knowledge.

- Basic electric knowledge.

- Basic ethernet network knowledge.

- Basic mechanical knowledge.

Qualifications

- Bachelor Degree or University Degree in Electronic/Informatic.

- English language fluency (mandatory).

- IT literate with working knowledge of Microsoft Applications, essential (Excel, Word and Powerpoint).

- 2 years' experience in Technical Support/After Sales.

- Highly motivated and passion driven.

We Celebrate Who We Are!

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© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an

equal opportunity and affirmative action employer