Technical Support Specialist Milano

Technical Support Specialist
Milano
Lombardia, Milano

At Bending Spoons, we're striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

To achieve this objective, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor's attention to capital allocation with the hands-on approach of an operator.

A few examples of your responsibilities

- Create and manage accounts for internal tools and SaaS, and handle any request or issue with licenses and subscriptions.

- Set up, test, and adjust all necessary technology for live events, and participate to ensure everything runs smoothly.

- Integrate IT assets from acquired products into the existing IT ecosystem, ensuring compatibility and operational efficiency while maintaining business continuity.

- Handle hardware and software requests, promptly resolving any issues or escalating them to the right person.

- Assist new joiners with configuring their hardware and software, and when they leave, collect their equipment and remove their access and data.

- Ensure all office hardware and network configurations are running smoothly, and swiftly address any issue.

- Manage relationships with external hardware and software suppliers, including handling orders, repairs, setups, and updates.

What we look for

- Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.

- Drive. You're extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.

- Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You're reliable, honest, and transparent.

- Fluent English and Italian. You can read and write fluently both in English and in Italian.

What we offer

- Incredibly talented, entrepreneurial teams. You'll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.

- An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you've got what it takes, you'll soon be playing an essential role in major projects, too.

- Competitive pay and access to equity in the company. Pay grows rapidly as you accumulate experience and translate it into greater impact. You can also receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut.

- All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.

Before you apply

Bending Spoons is a demanding environment: We're extremely ambitious and we ask a lot of ourselves and one another. While this tends to lead to fantastic learning, achievements, and career growth, it also requires a significant commitment. So if you like the role and are ready to give your very best, don't hesitate to apply.

The selection process