Technical Support Specialist - Level Ii Milano

Technical Support Specialist - Level Ii
Milano
Lombardia, Milano

The Technical Support Specialist provides technical support to all departments for an agreed range of **Epson** products including installation, troubleshooting, problem resolution, customer escalations and advice to customers to improve product performance and customer satisfaction.

Where required due to local business structure or needs, provide some pre sales support.

**Principali responsabilità

- Provide advanced technical problem solving to end users, resellers, service Partners and the (outsourced) Helpdesk

- Escalate issues to 3rd level Technical Support team, as required

- Create training course content for maintenance and repair on current and new products for service partners.

Deliver training courses on maintenance and repair of current and future products to service partners

- Undertake investigations with service partners and dealers to ensure quality standards are maintained and improved

- Provide on site support with specific expertise to end users, resellers and service partners, when appropriate

- Monitor product failures to identify any ongoing problems that may require attention and provide feedback to the Manager Technical Support and 3rd level Technical Support teams

- Where required, due to local business structure or needs, provide technical pre-sales support, which may also include supporting events and demonstration

**Conoscenze, abilità ed esperienze

- Strong technical hardware & software knowledge in printing technologies

- Knowledge of main networking technologies

- Ability to deliver post sales training

- Fluent in local language and English, verbal and in writing (ability to write technical documents & reports)

Contratto di lavoro: Tempo pieno

Disponibilità:

- Dal lunedì al venerdì