Technical Support Technician/Engineer Castel San Pietro Terme

Technical Support Technician/Engineer
Castel San Pietro Terme
Emilia Romagna, Castel San Pietro Terme

Job DescriptionDanfoss is looking for an experienced refrigeration technician, based in Mestre, our Danfoss Italian HQ in Turin or alternatively in our Bologna site who will be responsible for providing world class technical support for the Danfoss Product Portfolio for Cooling division.

Job ResponsibilitiesIn this position, you will work closely with Regional Sales Managers and provide technical support for Danfoss products, related to the Cooling segment, to our customers: wholesalers and small OEMs in Italy.

You will be part of a South West regional team.

You will provide expertise on components / systems, problem-solving skills and general support in the selection and application of Danfoss products.

Your main tasks and responsibilities will be to:

Provide relevant technical support to customers and sales for existing and future business.

Act as main point of contact for customer for quality topics, mostly for application related discussions.

Ensure products are being properly handled/installed at the customer factory level. Participate in/Perform product and training presentations including new product introductions to sales and customers. Handle specific customer requests with other Danfoss Cooling departments (engineering, lab, TPM, logistics…). Identify the critical sales factors from a technical standpoint, in customer projects and propose/drive activities to achieve them. Maintain and cultivate customer relationships with emphasis on key decision makers. Minimum QualificationsEducational background in thermodynamics, mechanical engineering or a comparable education. 3-5+ years of experience in HVAC/R. Good knowledge of vapor compression systems, heat transfer processes and technologies of the products. Good knowledge of compressor technology, condensing units and related applications. General knowledge of heat exchanger design/operation with specific knowledge to BPHE and MCHE. Good experience in electronics component application like: unit controller, EXV controller, sensors, etc. Customer focused – coordination and communication skills.

Relationship builder and team player skills in a global environment. Excellent command of Italian language as well as English language.

French and/or Spanish language speaking would be a nice to have. Willing to travel 10-20% within Italy. Employee BenefitsWe are excited to offer you the following benefits with your employment:

Bonus systemPossibility to work remotelyPension planPersonal insuranceCommunication packageOpportunity to join Employee Resource GroupsState of the art virtual work environmentEmployee Referral ProgramThis list does not promise or guarantee any particular benefit or specific action.

They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering TomorrowAt Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow.

No transformation has ever been started without a group of passionate, dedicated and empowered people.

We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business.

To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are.

It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

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