Technical Training Solutions Manager Africa Milano

Technical Training Solutions Manager Africa
Milano
Lombardia, Milano

JOB FUNCTION**:

Responsible for implementation of the Refinish technical service & training proposition for the Collision, CT, LIC & Sundries segments across the region.

Work in continuous contact with the African sales team and Automotive Refinish Director to review priorities and country needs.

Principal Accountabilities:

- Technical Training:

- Implement the training proposition for the Collision, CT, LIC & Sundries segments in the region, based upon PPG CEMTA technical & managerial training offer

- Design and deliver annual training plans for importers and key customers in agreement with the regional sales and Automotive Refinish Director, adapting training programs and modules to fit specific customer needs.

- Ensure all training sessions taking place at a PPG training center or at customer site are carried out in accordance with PPG's and local EHS procedures

- Maintain high quality & cleanliness standards in the PPG Marseille Training Center, ensuring the center is always ready for any customer training

- Technical Service:

- Introduce new products in customer's paint process and assess painters and end user technical skills

- Audit bodyshop and propose corrective actions to improve productivity & quality, regular follow up on action log

- Help customers to resolve technical issues either remotely or on site

- Digital Colour & Moonwalk:

- Lead colour IT tools (PaintManager, Rapidmatch, Product APP, LINQ, ) in the regions, offering service to distributors, importers and end-users when required and maximising the use of digital tools and internet updates

- Provide technical support to any Moonwalk installed in the region

- New product launches

- Work with the region south Technical Manager and Marketing Operations Manager to trial and verify new products during the development phase

- Train sales force, distributors and importers in new products launched

- Introduce new product in end-users and bodyshops to maximise the success of any new project

- Work coordinated with sales and Marketing Operations to implement product obsoletions and replacements minimising churn and maximising market participation

- Quality & Technical complaints:

- Manage all product claims through PPG's CAIR system

- Offer to customer a quick solution or alternative while the root cause investigation is ongoing

- Follow-up all complaints until totally solved

- In all instances observe PPG's code of ethics, export compliance and anti-corruption policies

**Requires**:

- Best-in-class knowledge in refinish collision bodyshops and CT & LIC end users dynamics

- Five to ten years business experience in refinish technical roles with good understanding of products, end-user requirements and PPG organization and strategy

- Teamwork and communication skills of the highest order

- Strong analytical and problem solving skills

- Commercial approach

- People management skills and ability to deal with customers at all levels

- capacity & availability to travel around Africa (especially Africa-French territories) around 75-85% of working time

- Job holder is expected to be self-reliant and self-motivated achieving agreed objectives without a direct instruction on a day-to-day basis

- Fluent French and English knowledge

- The location can be Paris, Milano or Marseille

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

**About us**:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

Benefits will be discussed with you by your recruiter during the hiring process.