Technical Training Specialist Pordenone

Technical Training Specialist
Pordenone
Friuli Venezia Giulia, Pordenone

Join Electrolux Professional Group - as

R&D FOOD TECHNCAL TRAINING SUPPORT

ABOUT THE JOB

The position as R&D Food TTS is responsible to drive the R&D process development in according to serviceability and field test result, create documentation along the product development phase ant train service manager when the product is available in the market.

Reporting operational to BA Food Product Support Manager.

ABOUT YOUR TASKS

Support the R&D development on:

- Drive R&D process according serviceability target and field test result

- Organize Field test activity, collect field remarks (if any), verify product conformity according to spec.

and quality target

- Prepare service manual (basic material for future Service training) along product development phase

- Prepare spart part catalogue for any new product developed

- Train service manager and service technicians on how to repair product

Support customer care on

- Solve critical field cases where R&D intervention is required also with regards to bad washing results

- Support Technical Help Desk department on field question

- Prepare Technical Bulletin for all new field technical solution

If competent in chemical matters, you will also train field on water treatment and use/dosage of detergent in our product.

And finally, you will drive R&D process according to potential accessories, consumables and detergent business.

Support together with R&D BA Food Product Support Manager company strategy with proper tools and processes.

Contribute to create best practices and continuous development delivery.

ABOUT YOU

- Diploma or degree in Mechanics, Electromechanics or Chemistry.

- Attitude on team management, identification of priorities, driving activities and taking decisions based on data analysis

- Ability to influence decisions

- Strong organization and planning skills

- Strong communications skills and ability to explain and report in a transparent way

- IT knowledge: Microsoft 365, Illustrator, Word, Excel, 3d Cad is a plus

- Available to travel globally and open to adapt to different cultures

- Languages: fluent English (working ability).

Any other language will be considered advantageous

Impact on: Service Score Rate, Warranty Cost, quick answer to Customer Care and Service Managers, compliance with project timing

Main Interface: Product Development Teams, R&D functional Teams, Product & Marketing, Global Operations, Quality in Field, Customer Care, Logistics, Spare Operation

Reporting to: Technical Product Support Manager

REQUIRED COMPETENCES

- Customer Obsessed - you are focused on delivering value to the customers, both internal and external

- Trustworthy - you are accountable and deliver on your commitments.

You welcome healthy debates and honest conversations.

You are honest - especially about your mistakes and learn from your setbacks.

You collaborate and enable others to deliver.

- Bold - You take action to deliver better outcome.

You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment.

You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.

- Sustainable - You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future.

You always act ethically.

ABOUT OUR BENEFITS:

- Fair compensation and benefits package in line with the market

- Flexible hybrid workplaces that include remote and in-office roles

- Room to express your potential, develop and strengthen your competences

- Continuous learning opportunities

- Diversified, multi-cultural environment

**About the Electrolux Professional Group