Technician - Milan Sant'Andrea Milano

Technician - Milan Sant'Andrea
Milano
Lombardia, Milano

PositionWelcome to RIMOWA, the first German Maison under the LVMH Group.

Every RIMOWA is a vehicle for storytelling, a trusted travel companion that has a shared experience with its owner, taking on the character of those that use them.

Each dent, scratch and sticker is a record of a unique personal journey.

For more than 120 years, RIMOWA has dedicated itself to developing unique products that fuse our mission as a global lifestyle brand to develop the essential tools for a lifetime of travel with our heritage of innovation.

Tools that are created with function, resilience and longevity in mind.

We believe that the most meaningful journeys don't just last for a single trip, they last for a lifetime.

Job ResponsibilitiesWe are looking for a Technician for our store of Milan Sant'Andrea. As a Technician at RIMOWA your role is to:

Assessment, Communication and Organisation: Inspect the case with the clientEnsure the client has realistic expectations about the quality and time of the repairInform clients about the warranty rulesIdentify if the repair can be performed in the store or in the client care departmentProvide an update for the customer if necessary due to difficulties or delaysControl the quality of a suitcase before it's sent back to the customerUse the systems (RMS, consult the spare catalogue, check statistics, specify request for developments, use V3, queries)Keep workshop clean and organizedKeep spare parts organized and quantities at the right level Repairs in the Store: Use the correct parts and tools for any repairPerform main repairs according to Rimowa processes and standardsCreativity regarding very old suitcases (rare repairs or without original spare part available)Maintenance and repairs of machines if possible Coordinate Repairs with the Client Care Department: Communicate with the client care departmentInform the customer about the lead timeIf no repair in the store - Help the Client Advisor team in selling.

ProfileWe love what we do at RIMOWA and are eager to hear from you if:

You are interested in high quality products with tradition and curious to work on our RIMOWA products, combining luxury with our technical heritage. You are experienced in a manufacturing/technical environment with hands-on experience using small hand tools or experienced in a similar role. You are talented in craftsmanship. You have a High School diploma or equivalent education. You have a Mechanical background using hand and power tools (preferred)You have already worked within repairs related field/industry product (luggage)Your skills:

Attention to detail and quality would be a high personality trait standard. Ability to work independently. Organized, detail-oriented, structured and a team player. Proactive in how you approach clientele, build long-term relationships and approach each situation with a collaborative spirit. Enthusiastic about retail/client care services and delivering memorable experiences for our clientele. Be a team player, first and foremost, who is eager to learn about our products, our brand and history.

A team player at RIMOWA is diplomatic, embodies our values, collaborates with their colleagues and is always there to lift the team spirit. Fluent in English & Italian. Additional languages are a plus. We look forward to hearing from you!

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