Technology Client Partner Milano

Technology Client Partner
Milano
Lombardia, Milano

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

**:**To start a career that is out of the ordinary, please apply. . . **:

**Job Details**:Our Global Strategic Services team is in search of a **Client Partner **to lead the successful delivery of our Trade Optimization solutions and customer experience with assigned client(s).

If you have outstanding organizational, negotiation, communication and adaptability skills combined with a high level of dedication, this role could be a good match for you!

The position can be based in UK, Paris, Milan or Bologna.

**KEY CHALLENGES**:

- Strategic leadership of the client success roadmap and client project(s)

- Operational leadership to ensure that the delivery commitments of the TPx project team are met

- Client leadership which nurtures productive relationships with key client & Kantar stakeholders

- Implementation leadership of the project solution(s) for client(s)

- Business leadership to manage activity & resources to deliver financial performance expectations

**Key Deliverables & Metrics**:

- Client alignment to the client success roadmap, and delivery of roadmap milestones

- On-Time/On-Budget delivery of client project plan deliverables & milestones

- Timely and effective resolution of key project issues

- Achievement of user adoption targets with solution end-users

- Achievement of customer satisfaction targets (CSAT/NPS) with HQ and solution end-users

- Delivery of KTO financial performance targets for the client

**QUALIFICATIONS**:

- Ideally 10+ years relevant experience working in customer-facing roles, Program Direction, up to & including C-level executives

- Ideally 5+ years managerial/leadership experience

- Bachelor's Degree or related field experience; advanced degree preferred

- Superb communication in English, French or Italian language would be a huge advantage

**Demonstrable Performance, Knowledge & Skills**:

- Client Leadership: A client business consultant, a project champion, a service improvement lead

- Strategic Skills: Can define objectives, strategic levers and appropriate tactics to deliver results

- Program Management: A solid grasp of program management principles & issue resolution

- Team Leadership: A track record of successfully leading teams & teamwork

- Multiple stakeholder Management: Of multiple stakeholders

- Trade Knowledge: Very good understanding of CPG trade practices & the key processes that support them

**ABOUT US

Kantar is the world's leading data, insights, and consulting company.

At Kantar Trade Optimisation, we understand large FMCG players like nobody else.

We are a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide.

Our mission is to partner with our customers to unlock growth through smart investment and ensure that they take the right steps to drive more sales, optimizing their promotional plans.

Our **Sales Performance Platform **(former XTEL) software is a powerful, end-to-end solution supporting the trade promotion lifecycle, from planning through retail execution, sales intelligence, and distributor management.

For more information about our software, click here:

We believe our clients have an outstanding opportunity to find new sources of growth by harnessing the power of people, technology, data, and digital to fulfill their consumer needs.

That's why we go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in.

**WHAT WE OFFER

We offer an opportunity to join a company that's at the forefront of industry change, and operates on international projects with global clients, including over half of the Fortune 500 Top Companies.

Kantar is a place where cooperation, flexibility, and mobility are encouraged, and where you can follow your interests and the learning opportunities that come with them.

You will benefit from a coordinated way of rewarding where your reward and career progression opportunities are linked to what you deliver and work in a multicultural environment with cool offices and flexible work schedules.

Kantar is an equal opportunity employer and values diversity.

All applicants will be considered for employment without attention to race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Location

Milan, Viale MonzaItaly

**Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles.

Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a spa