Technology Manager, Consulting Services - Italy
Job Summary The Red Hat Europe, the Middle East, and Africa (EMEA) Services team is looking for a Technology Manager - Consulting Services to join us in Rome, Milan or remotely in Italy and lead a Services team in Italy.
In this role, you will work with the EMEA Technology Consulting Management to ensure proper support in the sales process and with staff projects in Italy, in collaboration with the Italy and EMEA resource management team to staff projects in your region.
You'll oversee and lead the delivery process of our Services delivery requests after closure.
As a Business Manager, you'll manage the profit and loss of the Services business in Italy.
As a People Manager, you will manage a team of technical Consultants and Architects including one-on-one meetings, escalation situations, performance and development, technical training, and general team coordination within your region.
What you will do Managing a team of Consultants and Architects with Cloud Native Applications skills Oversee service delivery in all local accounts; be accountable for revenue and margin targets on EMEA level.
Supporting the booking and revenue growth Act as an executive leader and sponsor during the whole customer journey Take responsibility for revenue, margin, and billability targets for the team Support the weekly forecasting for revenue and utilization.
Set up and maintain a capacity plan for skills needed; develop the team's skills and partner network to ensure high quality support for business needs and for existing and upcoming technologies Ensure profitability and staff sufficiency by collaborating with the Services Operations team Work with the consulting enablement lead for the EMEA region to ensure the availability of appropriate training Work closely with the local Go To Market Services Management to ensure proper alignment between Services and the GTM team in regards to the countries' strategic directions and development plans.
Represent Red Hat Services in the country leadership teams Collaborate with your service manager colleagues in Education Services and TAM Services, EMEA and global Solutions Practices, the Partners and Alliances and Marketing teams, and other Red Hat Services Leaders in Central Europe on wider strategic initiatives and business development activities Minimum Requirements 4 - 5 years experience in people and business management Demonstrated experience in the Application Development area, specifically in Microservices based architectures Demonstrated experience in Agile Development and Design Thinking approaches Extensive expertise in delivering strategic consulting services and driving client success Demonstrated experience developing a business team or organization and managing within a matrix environment Practical experience with people management, including a successful record of talent development within a team Ability to create and articulate the value proposition; experience in consultative selling and professional services delivery Experience leading and working in virtual and cross-functional teams Knowledge of project management processes and experience with revenue-based project reporting Ability to understand the technical impact of projects and the business impact on both Red Hat and customers in delivering and scoping projects Knowledge of Generative Artificial Intelligence solutions will be considered a plus Good understanding of enterprise architecture technologies, including application development and infrastructure to assist their reports by recommending appropriate technical training and supporting them in case of issues with engagement is nice to have but not mandatory.
Fluent language skills in Italian and English #J-18808-Ljbffr
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