Técnico Informatico Milano

Técnico Informatico
Milano
Lombardia, Milano

About Sharp Brains**:

Sharp Brains Ltd is a 3rd party IT technical support services provider.

We are focused on providing on-demand and well-managed IT support services around the globe and around the clock.

Our highly technical skilled team of engineers is available 24/7 to visit the client site and fix issues.

Our professional services range from network design, consultancy, planning, implementation, troubleshooting, field operations, and asset management.

Our Skilled Professionals are ready to resolve technical issues at any stage.

**Position Summary**:

Desktop Technician will provide day-to-day local

**Responsibilities and Functions**:

- Provide first/second level contact and problem resolution for customer issues.

- Work with vendors to remediate complex AV ssues as needed.

- Provide timely communication on issue status and resolution.

- Maintain ticket updates for all reported incidents.

- Should have basic knowledge of the Mac operating system, to support Apple pc users.

- Install, upgrade, support, and troubleshoot for printers, and computer hardware.

- Performs general preventative maintenance tasks on computers, laptops, and printers.

- Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.

- Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software problems.

- Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.

- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.

Performs other duties as assigned.

- Minimum of 1-2 years of IT experience.

- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

- Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.

- Proven analytical, troubleshooting, and problem-solving skills.

- Proven ability to multi-task, effectively determine priorities and meet SLAs.

- Excellent communication relationship-building and internal customer service skills.

- Adaptable and flexible in a fast-changing industry and work environment.

- Willing to work off-hours and weekends when required for projects or emergency support.

**Salary**: €2, 800. 00 - €2, 900. 00 per month

Ability to commute/relocate:

- Milano, Lombardia: Reliably commute or planning to relocate before starting work (required)