Técnico It / Técnico Informatico / It Technician Montà

Técnico It / Técnico Informatico / It Technician
Montà
Piemonte, Montà

Who we HEMMERSBACH is a global IT service provider.

With over 4, 000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190 countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

What we are looking We are looking for a dedicated IT Technician in enduser and desktop support to be assigned to one of our important customers in Alessandria province.

Main provide new joiners with their equipment (computer, mobile phone, tablet, etc.

), properly installed/configured in accordance with internal standard.

assist customers with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines.

test/ troubleshoot hardware/software for errors.

contact end-users especially in case of critical tickets, leading to final resolution of the issues they experienced as well as to avoid future reoccurrences of such cases.

support remote teams, in case of site's servers/network devices require local intervention.

support local meetings/conference rooms, updating on weekly basis a report to be issued in SharePoint with status of local meeting rooms.

keep track of spare items in stock, updating on weekly basis a report to be issued in SharePoint. work properly with ticketing system, dealing with incidents and requests in accordance with SLA's.

RequirementsPrevious experience in the delivery of IT support services, ideally used to resolving problems sitting with the user.

A friendly, engaging and professional demeanor as a primary "face" of Hemmersbach.

Comfortable in a number of deskside technologies, ranging from Operating Systems, to Office, from Active Directory to Exchange.

Confidence in addressing break/fix issues - Typically supporting PCs and Printers Customer-orientated approach Own good problem solving and decision-making attitude Availability in working under pressure Ability to work and organize the work without supervision Flexibility and cooperative attitude Fluent English Technical Cloud computing general knowledge LAPS knowledge (Microsoft Administration Password Solution) Backup general knowledge LAN general knowledge:

Microsoft Windows 10 Mailing:

Microsoft Outlook Suite:

Microsoft Office 365 Collaboration platform:

Microsoft Teams and Skype Cloud Storage:

Microsoft OneDrive What we A secure job in an exponentially growing international company Taking responsibility of exciting projects with diverse challenges Wonderful team spirit and a great working atmosphere in a friendly team Direct and open communication Very good opportunities for professional and personal further development thanks to our human resources development programme Mentor programme for an easy start for new employees