Temporary After Sales Specialist Fiorenzuola d'Arda

Temporary After Sales Specialist
Fiorenzuola d'Arda
Emilia Romagna, Fiorenzuola d'Arda

We are looking for an After Sales Specialist, who will represent the single point of contact for the assigned customer base once the product has been delivered.

Main responsibility is to establish and maintain successful relationships with customers, handling field and in-house service activities and meeting customer expectations.

You will communicate consistently with local agents, Key Account Managers, and Project Managers to ensure a timely completion of the work, and closely collaborate with Quality and Engineering departments for non-conformance reports, warranty issues, and all post-shipment requests.

In this Role, Your Responsibilities Will Be: Process complaints from customers about the delivered product;Receive and process customers' requests for technical support (remote helpdesk or physical intervention at the site), as well as customers' modifications/upgrades to existing products;Operate product recalls, as per the customer's complaint;Define and handle priorities;Act as a Project Manager within the After Sales domain, appropriately balancing costs, time, purpose, quality, and risks, from the opening of the request until final closure;Collaborate with internal relevant collaborators and external business partners to plan, supervise, and coordinate the activity, providing comprehensive answers and/or offering effective solutions to enhance customer satisfaction. Who You Are:

You are an energetic person, always striving to meet customer satisfaction and go beyond their expectations, able to run sophisticated requests by closely collaborating with your colleagues and different collaborators.

For This Role, You Will Need: High School Diploma or equivalent experience in a technical area;Good knowledge of Office Suite, in particular Excel;Intermediate English level;Able to understand mechanical and electrical schematics and wiring diagrams. Preferred Qualifications that Set You Apart: Bachelor's or Master's Degree or equivalent experience in Engineering;Advanced Excel knowledge;ERP systems knowledge;Proficient in English;SAP solid understanding;Even a short experience in an Operations department of a manufacturing industry. Our Offer To You:

Our onboarding program uses a blended learning approach to get you up and running as quickly as possible.

You benefit from Emerson-certified trainers with extensive knowledge of our customers, products, and applications.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.

We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that inspire innovation and bring the best solutions to our customers.

We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration, and continuous improvement.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.

Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs.

From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development, we strive to create a workplace that is supportive and rewarding.

Our work schedule aims at creating new levels of growth, building a stronger community, and providing greater professional development for our employees.

Make this great opportunity yours!

#J-18808-Ljbffr