Tender & Customer Support Specialist (12-Month Fixed-Term Contract) Milano

Tender & Customer Support Specialist (12-Month Fixed-Term Contract)
Milano
Lombardia, Milano

Job Summary

The Tender and Customer Support Specialist deals with all orders within his/her assigned regions.

**Responsibilities**:

- Manage public tenders, from the beginning to the end of the process in collaboration with Sales representatives and Regional Managers

- Initiate new customer set-up in ERP

- Process and confirm sales orders placed by customers in the region in compliance with company policies

- Resolve order pricing discrepancies

- Check product availability and communicate with customer or sales team.

- Coordinate shipments with Logistic team

- Process customer returns (RMA) per company policies, and address customer complains

- Support sales force and internal team members for samples and supplies

- Coordinate invoicing and crediting with the Finance team

- Co-ordination with finance request for pro-forma invoices based on customer request

- Assisting customers with GST related queries in terms of PO placements and other issues related to GST

- Provide customers and or finance with proof of delivery

**Profile**:

- Bachelor of Commerce or Law degree

- 3 years' experience in international customer service with strong experience in tender process

- PC literate (Word, Excel, PowerPoint) and are familiar with using ERP systems)

- Fluent in English and Italian

- Excellent interpersonal and relationship building skills.

- Excellent organizational, communication and writing skills.

- Tact and diplomacy. Ability to multi-task.

**Are you looking for uncommon opportunities with an extraordinary company? We are looking for people who can, do and will make a difference.