Territory Customer Support Manager Bardi

Territory Customer Support Manager
Bardi
Emilia Romagna, Bardi

Welcome to John Deere, the leading innovator of agricultural, forestry, construction, lawn and grounds care equipment supported by comprehensive parts and financial services solutions.

With more than 70, 000 employees worldwide, we develop and produce connected and technologically advanced machines with a total sales of $52, 56 billion.

By joining us you grow individually and become a key contributor in managing the biggest global challenge: supplying 8, 3 billion people with food, clothing and infrastructure.

John Deere Italiana serves as our Sales and Marketing branch for Italy and supports our dealers to deliver the best possible service to our customers.

Our department _Aftermarket &_ _Customer Product Support_ is looking for a

**Territory Customer Support Manager

Our department Aftermarket & Customer Product Support is ensuring, together with our channel partners, the positive customer experience over the whole product lifetime and supports our ambitions in aftersales growth.

Your engagement will help to expand our customer base and secure our aftersales business.

**Your Responsibilities**:

- Act with integrity

- You will be responsible to cover a service territory in the southern Italy sales division

- Grow Connectivity & Digital Integration in our dealer channel

- You will be the owner of the Customer Experience in your AOR

- Ensure Aftermarket Capacity and Capability in our dealer channel

- Train, coach and consult dealers in products and key projects for Aftermarket and Service Growth

- Manage the relationship to our dealer business partners in all Customer Support aspects

**We are looking for you if you**:

- Are interested in personal growth and continuous learning

- Like collaboration, communication and interaction with people

- Enjoy working independently and are self-motivated & self-organized

- Desire to contribute to feeding the world and believe in sustainability

- Take great pleasure in developing and supporting our channel partners

- Have a passion for constructive, creative win-win solutions

- Are interested to visit dealer and customer locations by planned business travel

**This will help you to do the job**:

- Understanding of our customers and dealer channel partners economical mechanisms and dependencies

- Fluent in Italian and English

- Interest and experience in agriculture and agricultural equipment

**John Deere Italiana