Ticketing Coordinator (Global Sporting Event) - Italian/English Speaking Milano

Ticketing Coordinator (Global Sporting Event) - Italian/English Speaking
Milano
Lombardia, Milano

To assist and coordinate all ticket operations.

To assist in creating an efficient ticket allocation and distribution system, working closely with the Guest Communications Team and the Ticketing Department.

We will have roles starting throughout 2025.

These will be contract roles until March 2026.

**Key Responsibilities**:

To provide a professional and seamless ticket distribution service to guests

Be fully aware of all ticketing systems and the ticketing regulations

Assist in the management of changes to any ticketing procedures or programme alterations

Be pro-active in monitoring all ticketing operations

Become conversant with each relevant stadium / Venue and its associated seating schematics

Assist in the process of allocating seating for each event and venue to guests

Assist in developing operating systems that ensure the smooth allocation and distribution of tickets to guests and other recipients

Update the ticket database daily

Assist in the development of the ticket systems manual

Assist and support the Manager in ensuring all ticketing issues are dealt with promptly and efficiently and the right tickets are delivered to the right guests, on time and in a friendly, efficient manner

Provide an organised, efficient and friendly service to all guests and internal departments

Assist in ensuring all security systems are followed through to the letter

Assist in the implementation of ticket distribution system for the internal iLUKA Collective team whilst ensuring it remains in check and at the same time, totally service oriented

Where necessary, provide other departments with daily ticketing reports in order to provide up-to-date, accurate information to assist with the overall running of the programme

Disseminate accurate information on ticketing issues as and when required

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

**Skills, Knowledge, Expertise**:

Fluent in Italian & English

A working knowledge of databases and advanced computer skills (word, excel, outlook)

An analytical, methodical approach and an eye for detail

Skill in both verbal and written communication

**Attributes**:

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment

Flexible, enthusiastic, confident, outgoing

Willing to roll sleeves up and get involved

Passionate about sport, hospitality and delivery

Able to work in a calm, kind and professional manner in a pressured environment

Ability to prioritise a demanding workload