Ticketing Coordinator (Global Sporting Event) - Italian/English Speaking Milano

Ticketing Coordinator (Global Sporting Event) - Italian/English Speaking
Milano
Lombardia, Milano

To assist and coordinate all ticket operations.

To assist in creating an efficient ticket allocation and distribution system, working closely with the Guest Communications Team and the Ticketing Department. We will have roles starting throughout 2025.

These will be contract roles until March 2026. Key Responsibilities:To provide a professional and seamless ticket distribution service to guestsBe fully aware of all ticketing systems and the ticketing regulationsAssist in the management of changes to any ticketing procedures or programme alterationsBe pro-active in monitoring all ticketing operationsBecome conversant with each relevant stadium / Venue and its associated seating schematicsAssist in the process of allocating seating for each event and venue to guestsAssist in developing operating systems that ensure the smooth allocation and distribution of tickets to guests and other recipientsUpdate the ticket database dailyAssist in the development of the ticket systems manualAssist and support the Manager in ensuring all ticketing issues are dealt with promptly and efficiently and the right tickets are delivered to the right guests, on time and in a friendly, efficient mannerProvide an organised, efficient and friendly service to all guests and internal departmentsAssist in ensuring all security systems are followed through to the letterAssist in the implementation of ticket distribution system for the internal iLUKA Collective team whilst ensuring it remains in check and at the same time, totally service orientedWhere necessary, provide other departments with daily ticketing reports in order to provide up-to-date, accurate information to assist with the overall running of the programmeDisseminate accurate information on ticketing issues as and when requiredThis is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary. Skills, Knowledge, Expertise:Fluent in Italian & EnglishA working knowledge of databases and advanced computer skills (word, excel, outlook)An analytical, methodical approach and an eye for detailSkill in both verbal and written communicationAttributes:High energy, comfortable working potentially long hours in a demanding but rewarding   and friendly environmentFlexible, enthusiastic, confident, outgoingWilling to roll sleeves up and get involvedPassionate about sport, hospitality and deliveryAble to work in a calm, kind and professional manner in a pressured environmentAbility to prioritise a demanding workload