Ticketing Manager - Kings League Italy Milano

Ticketing Manager - Kings League Italy
Milano
Lombardia, Milano

Main Responsibilities

- Lead all ticketing and promotional initiatives to ensure ticket revenues and ticketing inventory are maximized.

- Working with other internal stakeholders from the Marketing Department and the wider company to grow attendances for all the matches.

- Coordinate the matchday ticketing operation to ensure a smooth delivery and the swift resolution of any ticketing issues: o Manage and lead the Ticketing Box/Office. o Manage and prepare all the tickets for different key stakeholders. o Be in charge of the Customer Service.

- Managing all aspects of the various ticketing services available to supporters including ticket transfer, ticket exchange and the cashback service.

- Identifying areas of improvement within the ticketing platform and current processes and working with other internal and external stakeholders to deliver solutions.

- Coordinate the ticketing strategy (price, segmentation and product definition) and ticketing activities (reporting, tickets block for partners, etc. ) with other local promoters in charge of organizing the Kings League in their countries.

- Measure and report the evolution of sales on a weekly basis. Prepare and manage the ticketing budget.

**Requirements**:

- 5+ years of relevant experience in ticketing + roles

- Background in Business, Marketing, or similar.

- Strong analytical skills and experience with metrics and reporting

- Ability to multi-task and prioritize in a fast-paced and dynamic work environment.

- Implement, follow and document processes, plans, and ideas.

- Line-managing teams.

- Implementing a process or system improvement in a ticketing environment.

- Fluency in English (other languages a plus).