Ticketing Operations Cluster Coordinator - Val Di Fiemme (Fixed-Term Contract) Milano

Ticketing Operations Cluster Coordinator - Val Di Fiemme (Fixed-Term Contract)
Milano
Lombardia, Milano

Company Description

Take the chance to work for the Organization in charge of **delivering one of the biggest and most prestigious events in sport field!**Feel the Olympic and Paralympic energy joining us at Fondazione Milano Cortina 2026, leaving a mark in the sport history!

**BREAK THE ICE!

**Fondazione Milano Cortina 2026**is the Organizing Committee for the Olympic and Paralympic Winter Games of 2026, carrying on the organization, promotion and communication of the sporting and cultural events related to the next Winter Games.

We are driven by the following values**: respect, determination, legacy, engagement and sustainability.

Milano Cortina 2026 will be the first large-scale Olympics in history: 13 Olympic venues, 21 provincial capitals, 2, 300 municipalities directly involved, over an area of 22, 000 square km.

The Milano Cortina 2026 Organizing Committee has been established in 2019 with the purpose of organizing Olympic and Paralympic Games in compliance with the Host City Contract signed jointly by the International Olympic Committee (IOC), the two cities of Milano and Cortina and the Italian National Olympic Committee (CONI).

Furthermore, the Italian Paralympic Committee, the Regions of Lombardy and Veneto, as well as the Autonomous Provinces of Trento and Bolzano/Bozen are all partners in this major national-level project, with the support of the Italian Government.

Position

Fondazione Milano Cortina 2026 is seeking a Ticketing Operations Cluster Coordinator for the Val di Fiemme area. This role is crucial in supporting the Milano-based Ticketing Operations Manager in the definition, readiness, and implementation of the Games-time Operations plan, including the setup of Ticket/Resolution offices across the different mountain venues in the assigned cluster area.

Key Responsibilities:

- **Collaboration & Communication**: Develop and maintain strong communication channels with the Ticketing Operations Core Team at MC26 HQ, Venue, and Sport Functional Area teams to extend the ticketing presence across each cluster. Work closely with local representatives, Local Ticketing Service Providers (Eventim/TicketOne), and other stakeholders to ensure smooth operations both pre-Games and during Games-time.

- **Protocol Implementation**: Develop, implement, and enforce ticketing policies, protocols, and contingency plans to ensure the highest quality operations across all venues in the cluster.

- **Operational Tracking**: Track venue-specific ticketing requirements, ensuring all needs are met and align with the Event Venue Management Operational Plan.

- **Local Liaison**: Act as a key liaison within cluster territories, supporting commercial, marketing communications, and ticket sales staff.

- **Logistics & Budget Control**: Ensure ticketing logistics, venue setup, and operational activities are on time, within budget, and meet performance standards.

- **Games-Time Operations Oversight**: Oversee ticketing operations during the Games, acting as the first point of contact for operational support and issue resolution across cluster venues.

**Requirements**:

- **Experience**: Proven experience in a major sports ticketing operations management role.

- **Residency**: Residence in or willingness to relocate to the venue cluster area.

- **Technical Skills**: Proficient with stadia-based Ticketing Systems, including e-ticket/mobile app usage, seating bowl seat assignment management, IT Access Control Management, and MS Office tools.

- **Team Leadership**: Experience in event staff organization, training, and management with strong communication and delegation skills.

- **Stakeholder Relations**: Ability to build and maintain open communication with local authorities, venue owners, and sports clubs.

- **Personal Attributes**: Diligence, adaptability, flexibility, and diplomatic skills. Ability to enforce policies effectively, work under pressure, and make quick decisions.

- **Education**: Bachelor's degree (or equivalent) in operations management, marketing, sports business administration, or a related field.

- **Languages**: Fluent in Italian and English; additional languages are an advantage.

Other information

Fondazione Milano Cortina 2026 is committed in building an inclusive and diversified working environment, striving to guarantee equal opportunities for all workers (L. 903/77) and promote the integration into its workforce of persons with disabilities (L. 68/99).