Tiktok, Global Business Solutions Customer Success Milano

Tiktok, Global Business Solutions Customer Success
Milano
Lombardia, Milano

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

We are looking for talented individuals to join us for an internship starting in 2025. Internships at TikTok aim to offer students industry exposure and hands-on experience. Watch your ambitions become reality as your inspiration brings infinite opportunities at TikTok.

The Southern Europe Global Business Solutions team is responsible for educating, inspiring and building relationships with large customers in the region. In this role you will participate in a program that exposes you to TikTok's business operations, connects you with interns and TikTokers, and invests in your personal and professional development. You may pick up new technical skills, while also building a relationship with a 1:1 mentor.

**Responsibilities include**:

- Establish and manage key strategic projects in partnership with Customer Success lead

- Deliver key programs to retain and drive revenue growth

- Continuous analysis of business results, support for Quarterly Business Reviews and Business Reviews for CSM team

- Support ownership of key product strategy for agencies and large advertisers

- Collaborate with internal teams globally across product, marketing, legal, engineering and sales

**Qualifications**:

Minimum qualifications

- Currently in your penultimate year pursuing a bachelors degree, or in your final year going on to study a Masters, graduating in 2026

- Must be available to start in June 2025 for 12 weeks in Milan.

- English professional proficiency is required

- Work experience in Sales, Advertising, Consulting, Analysis, Customer Service, Marketing, Finance, Technical Sales, and Operations, or related fields

- Project management experience and organizational skills, with the ability to navigate, innovate and implement ideas.

- Demonstrated interest in digital and TikTok's ad solutions

**Preferred qualifications**:

Studying an Advertising and Public Relations, Marketing, or Communication degree

Autonomous spirit, data-driven, and results-oriented.

One of the following languages; Italian, Spanish or Greek would be beneficial

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.